Sally Beauty Holdings is an international retailer of professional beauty supplies. Their Human Resources organization supports over 25,000 employees. Before implementing ServiceNow, HR team‑members were unable to quantify their productivity or strategically identify where additional resources were needed. With ServiceNow HR Service Management, teams including the call center, payroll, shared services, and benefits have the visibility to track and manage cases and measure their workload. Now, HR is empowered to deliver an excellent service experience.