A new report from ServiceNow, “Today’s State of Work: The Service Experience Gap,” shows that business services typically fall far short of the service experiences we enjoy in our personal lives.
Despite significant technological advances and leading examples from consumer companies such as Uber, Amazon, and Airbnb, most businesses are not integrating modern application design and functions into their workplace service applications. As a result, popular consumer services rank 103 percent better than workplace services, according to the survey.
Key findings include:
What does this mean to you and your business? The report calls out key steps you can take to close this gap, including streamlining processes, automating tasks, and creating refined digital interfaces for your applications.
Download the report, “Today’s State of Work: The Service Experience Gap,” to learn how to close the service experience gap to drive workplace productivity.