ServiceNow digital workflows let employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
NOW ON NOW
ServiceNow works on ServiceNow
With AI, data, and workflows on one platform, we are boosting our productivity and creating exceptional experiences.
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Now on Now
Driving Transformation
Our Stories
Resources
How we deliver real-world results
CRM: Sell, Fulfill, and Serve
CRM: Sell, fulfill, and serve
Discover how we’re connecting front-office experiences with back-office operations to transform the entire customer journey.
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Data, Risk, and Security
Data, risk, and security
See how our unified approach helps us stay secure, meet regulations, and make faster, data-driven decisions to strengthen resilience and minimize security issues.
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Employee Experience
Employee experiences
Learn how we’ve connected all of our work in one place. By removing the complexity on the backend, we’re providing seamless experiences across the entire employee journey.
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Managing IT
Managing IT
Discover how we use our platform to streamline operations and simplify employees day-to-day tasks so they can focus on higher-value projects.
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Core Business Services
Core business services
HR, finance, legal, IT, and more—all run on our ServiceNow AI platform. A single system connects processes end to end, removes silos, and delivers more intuitive experiences.
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Transforming business with AI-driven solutions
Our platform brings AI to every part of our business-driving better employee experiences, speeding up operations, improving decision making, and minimizing risks.
CRM
AI-powers our customer success
We’ve reimagined how customer teams work using a connected experience that drives growth.
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ANALYTICS
Transforming analytics
With Raptor DB and Workflow Data Fabric, ServiceNow uses its own platform to turn analytics from reactive reporting into predictive insights.
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CUSTOMER EXPERIENCES
AI-powered customer experiences
ServiceNow uses its own platform to create one customer experience on one connected workflow based on one service model—simplifying customer experiences across departments.
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PROCUREMENT
Simplfying procurement to run leaner and faster
By running procurement on our own Now Platform, we've turned a complex, multi-system process into a simple to use digital workflow.
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Boost Savings
Optimizing bots to automate workflows
Automating workflows
With our Now Platform + RPA, we connect siloed systems through digital workflows, replace manual work with bots, and use AI to continuously improve automation opportunities.
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Boost Automation
self service
Making it easy for customers
We’re using our platform, including AI and machine learning, to deliver terrific self-service for our customers.
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Improve Self-Service
AIOps
Transforming IT Ops
We’ve turned to AI Ops to create a scalable and cost-effective model for IT operations.
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enterprise resource planning
Driving ERP modernization
We’ve adopted a “clean core” strategy to modernize our ERP ecosystem and scale the business.
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employees
Improving the experience
We’re using AI to boost employee productivity and simplify complex tasks.
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Explore further
Check out lessons learned from Now on Now.
Browse courses
AI Value Framework: How ServiceNow Measures the Value of AI
Agentic AI Implementations Lessons Learned: Insights from Real-World Experiences
Review white papers
The Four Essential Elements to Responsible AI Governance
Our Now Assist Implementation Lessons Learned
How ServiceNow Measures the Value of AI
How We Measure Self-Service Effectiveness
How the CIO Dashboard Helps Us Run IT Like a Business
How We Use the CEO Dashboard as a Control Tower to Run Our Operations
Resources
AI at ServiceNow
Workflow Magazine
Leadership
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