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Discovery

You're under increased pressure to drive major IT transformations in order to automate service offerings, cut costs, and improve resiliency. But without a repeatable and reliable method to identify the elements of enterprise IT infrastructure, it is impossible to capture an accurate and up‑to‑date map of infrastructure relationships, let alone drive IT transformation.

It doesn't have to be that way. Our Discovery product gives you the means to create an accurate, up‑to‑date single system of record for your infrastructure. It identifies IP‑enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. Discovery is scheduled on a regular basis to help ensure the accuracy of the CI data underpinning ServiceNow applications across the enterprise. When you use ServiceNow Service Mapping in combination with Discovery, you can discover both infrastructure and services, making the ServiceNow CMDB and all applications service‑aware.

Why Infrastructure Matters When You're Delivering Everything As a Service

ServiceNow IT Operations Management

Why Infrastructure Matters When You're Delivering Everything As a Service

CI Relationships and Dependencies are Mapped Automatically and Clearly Displayed

Screenshot of Discovery from ServiceNow product

CI Relationships and Dependencies are Mapped Automatically and Clearly Displayed

Discovery Dashboard Provides Recent Discovery History, as well as Discovery Schedule of Upcoming Jobs

Screenshot of Discovery from ServiceNow product

Discovery Dashboard Provides Recent Discovery History, as well as Discovery Schedule of Upcoming Jobs

Quick Start Setup Provides a Logical, Friendly Starting Point to Quickly Configure Discovery

Screenshot of Discovery from ServiceNow product

Quick Start Setup Provides a Logical, Friendly Starting Point to Quickly Configure Discovery

Finally, a Clear Picture of Your Complete IT Environment

Our Discovery product offers a repeatable and reliable method to identify the elements of enterprise IT infrastructure, making it possible to capture an accurate and up‑to‑date map of CI relationships. When paired with ServiceNow Service Mapping, it enables you to accurately identify all services and infrastructure across the enterprise.

Discover Infrastructure Quickly

Rapid, non‑disruptive discovery with an agentless architecture

Simple to configure and launch

Software probes and sensors can be easily modified

Automatically match discovered devices with existing CIs in the CMDB 

Map CI relationships 

ServiceNow Buiding Reflection

Enhance Service Processes

Integrated mapping of hardware, software, virtual and cloud resources, and running applications

Faster problem resolution

Lower‑risk change execution

ServiceNow Deliver Rapid Time to Value

Identify and Interrogate Custom Devices and Applications

Customize discovery commands, fields, tables and relationship descriptions

Easy and bi‑directional integration for federation with other data sources

ServiceNow Create a Scure and Robust Environment