You're under increased pressure to drive major IT transformations in order to automate service offerings, cut costs, and improve resiliency. But without a repeatable and reliable method to identify the elements of enterprise IT infrastructure, it is impossible to capture an accurate and up‑to‑date map of infrastructure relationships, let alone drive IT transformation.
It doesn't have to be that way. Our Discovery product gives you the means to create an accurate, up‑to‑date single system of record for your infrastructure. It identifies IP‑enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. Discovery is scheduled on a regular basis to help ensure the accuracy of the CI data underpinning ServiceNow applications across the enterprise. When you use ServiceNow Service Mapping in combination with Discovery, you can discover both infrastructure and services, making the ServiceNow CMDB and all applications service‑aware.
CI Relationships and Dependencies are Mapped Automatically and Clearly Displayed
Discovery Dashboard Provides Recent Discovery History, as well as Discovery Schedule of Upcoming Jobs
Quick Start Setup Provides a Logical, Friendly Starting Point to Quickly Configure Discovery
Our Discovery product offers a repeatable and reliable method to identify the elements of enterprise IT infrastructure, making it possible to capture an accurate and up‑to‑date map of CI relationships. When paired with ServiceNow Service Mapping, it enables you to accurately identify all services and infrastructure across the enterprise.