ServiceNow Discovery identifies IP-enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. Discovery is scheduled on a regular basis to help ensure the accuracy of the CI data underpinning all ServiceNow IT service automation applications across the enterprise.
Without a repeatable and reliable method to identify the elements of enterprise IT infrastructure, it is impossible to capture an accurate and up-to-date map of CI relationships. This creates the proliferation of disparate and polluted databases and change management can spin out of control. With ServiceNow Discovery, IT can: