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ServiceNow Discovery

ServiceNow Discovery identifies IP-enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. Discovery is scheduled on a regular basis to help ensure the accuracy of the CI data underpinning all ServiceNow IT service automation applications across the enterprise.

Benefits to Your Enterprise

Without a repeatable and reliable method to identify the elements of enterprise IT infrastructure, it is impossible to capture an accurate and up-to-date map of CI relationships. This creates the proliferation of disparate and polluted databases and change management can spin out of control.

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  • Create Inventories Quickly
  • Automate Service Processes
  • Identify and Interrogate Custom Devices and Applications
  • Create Inventories Quickly

  • Building surrounded by lake with reflection
    Building surrounded by lake with reflection
    Building surrounded by lake with reflection

    Create Inventories Quickly

    • Rapid, non-disruptive discovery with an agentless architecture
    • Software probes and sensors that can be easily modified
    • Automatically match discovered devices with existing CIs in the CMDB
    Building surrounded by lake with reflection
  • Automate Service Processes

  • Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet

    Automate Service Processes

    • Integrated mapping of hardware, software, and services
    • Faster problem resolution
    • Lower-risk change execution
    Woman using ServiceNow on her tablet
  • Identify and Interrogate Custom Devices and Applications

  • Grid of square glass windows
    Grid of square glass windows
    Grid of square glass windows

    Identify and Interrogate Custom Devices and Applications

    • Customize discovery commands, fields, tables and relationship descriptions
    • Easy and bi-directional integration for federation with other data sources
    Grid of square glass windows

With Discovery, Kimberly-Clark has greater visibility, automation, and control over 850,000 configuration items and 1.5 million IP addresses.

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