ServiceNow Discovery

Capture Infrastructure Configuration Details
Quickly and Accurately

Application Summary

ServiceNow Discovery identifies IP-enabled configuration items (CIs), maps their interdependencies, and populates and maintains them in the ServiceNow Configuration Management Database (CMDB) – a critical step to automating service management. Discovery is scheduled on a regular basis to help ensure the accuracy of the CI data underpinning all ServiceNow IT service automation applications across the enterprise.

Benefits to Enterprise IT

Without a repeatable and reliable method to identify the elements of enterprise IT infrastructure, it is impossible to capture an accurate and up-to-date map of CI relationships. This creates the proliferation of disparate and polluted databases and change management can spin out of control. With ServiceNow Discovery, IT can:

  • Create Inventories Quickly
    • Rapid, non-disruptive discovery with an agentless architecture
    • Software probes and sensors that can be easily modified
    • Automatically match discovered devices with existing CIs in the CMDB
  • Automate Service Processes
    • Integrated mapping of hardware, software, and services
    • Faster problem resolution
    • Lower-risk change execution
  • Identify and Interrogate Custom Devices and Applications
    • Customize discovery commands, fields, tables and relationship descriptions 
    • Easy and bi-directional integration for federation with other data sources
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