Latest

  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager

Company News

  • Now Platform Tokyo release: Tokyo Skytree
    Now Platform
    Welcome to the Now Platform Tokyo release!
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Ventana Research 15th Annual Digital Innovation Awards
    IT Management
    ServiceNow Strategic Portfolio Management wins Digital Innovation Award

Product Insights

  • How delivery giant Yamato uses data science: uniformed Yamato delivery worker
    Customer Stories
    Delivery giant Yamato uses data science to drive growth
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release

Life at Now

  • Hola - celebrating Hispanic Heritage Month and Unidos at ServiceNow Belonging Group
    Culture
    Meet the Unidos at ServiceNow employee belonging group
  • Giving back: UTG Connect, employees packing meals, a speaker on stage, and a wide view of people at an event
    Culture
    Giving back: Employees pack 825,000 meals for charity
  • Our World Our Work: unity in diversity; two men on a scooter in Hyderabad, India
    Culture
    'Our World Our Work’ travel video series captures the unity in diversity

Featured

  • Hyperautomation: yellow racecar at pit stop
    Now on Now
    An example of a hyperautomation journey
    July 26, 2022 Automation has essentially become table stakes—a starting point for what comes next: hyperautomation. Find out how ServiceNow has embraced hyperautomation.
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
    June 24, 2022 Customer experience and customer service go hand in hand. You can’t deliver consumer-grade experiences without great customer service. Learn three tips.
  • ServiceNow is #1 in AIOps - Gartner 2021 Worldwide Market Share
    AI and Automation
    ServiceNow named worldwide AIOps market share leader by Gartner®
    June 14, 2022 Gartner named ServiceNow the AIOps worldwide market share leader. Discover what makes Predictive AIOps unique and how it helps organizations be proactive.

Trends & Research

Workflow Quarterly: The Age of Experience
Delivering experience in telecom
Rebooting your culture for hybrid work
How to workflow your ESG program

Topics

Years