ServiceNow Change and Release Management

Reduce Risk of Change and Speed Release of Services to the Business

Application Summary

ServiceNow Change and Release Management provides purpose-built change and release capabilities such as an intuitive change calendar, dynamic risk and impact calculation, and change collision detection. Right-click integration with other ServiceNow applications like ServiceNow Problem Management and ServiceNow Software Development Lifecycle (SDLC) ensures that activities and data flow smoothly between applications. This helps protect IT and business operations from the adverse effects of unplanned or uncontrolled change.

Benefits to Enterprise IT

Change is inevitable, and with change comes risk – not just IT risk, but business risk. Whether or not change is reactive, proactive, or uncontrolled, poorly managed change leads to business-impacting incidents and problems. It also presents significant challenges for corporate compliance initiatives. With ServiceNow Change and Release Management, IT can:

  • Integrate Change Process Across IT
    • Provide a single, auditable repository of all planned changes and releases
    • Reduce duplication of effort with right-click-integration to other ServiceNow delivery processes
    • Access accurate asset and service information, straight from the ServiceNow Configuration Management Database (CMDB)
  • Reduce Costs
    • Lower the expense of business-critical service downtime
    • Curtail IT costs of change-related incidents and problems
    • Minimize financial impacts by backing out unsuccessful changes or by quickly deploying change fixes
  • Improve Service Relationships with the Business
    • Help users understand the complexity and risks associated with changes
    • Better manage expectations about change timeframes
    • Increase user satisfaction with predictable and well-executed change and release cycles
  • Gain Insight Into Changes and Releases
    • Offer increased visibility into the change schedule with an intuitive change calendar
    • Protect business operations and ensure that the right risk and impact factors are being considered with dynamic calculations in the change risk calculator
    • Understand change conflicts with other changes or blackouts by using embedded ITIL change management collision detection
    • Improve configuration management and asset management data quality through closed-loop change management
  • Control Change Across Functions
    • Provide insight into the potential business risks associated with an IT change
    • Create, monitor, approve and execute changes anywhere, anytime, on any device
    • Support functional and geographic differences via chat and ServiceNow Live Feed collaboration
    • Leverage virtual chat rooms for emergency change approvals or on-the-fly change advisory board meetings
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