Simplify, automate, and accelerate change velocity using built-in AI, data-driven workflows, and fit-for-purpose change models—for faster results.
Change Management
Simplify, automate, and accelerate change velocity. Use AI-powered workflows and fit-for-purpose change models to quickly see measurable results.
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Benefits of Change Management Increase change velocity
Accelerate change using dynamic approval policies and automated state transitions. 
Strengthen proficiency and accuracy
Use the change success score to evaluate historical change performance and the probability of success. 
Integrate seamlessly with DevOps and SRE
Allow developers to work on their tools and collaborate easily with SRE on the ServiceNow AI Platform. 
Use fit-for-purpose change models
Unify and streamline change processes with change models suitable for a variety of use cases.  
Features of Change Management Get White Paper Multimodal change
Give change managers an easy way to tailor change activities and flows to specific use cases.
Change success score
Use a numeric score to automate approvals for low-risk changes and evaluate probability of success.
Change approval policies
Help change teams balance velocity, stability, and compliance using individual change conditions.
Risk intelligence
Use machine learning similarity algorithms and classification to make data-driven risk predictions.
Additional features Built-in risk assessment and calculation
Evaluate risk through calculations and assessments combining CMDB data and user input.
Conflict scheduling
Avoid potential conflicts by selecting available dates and times from a consolidated view. 
Concurrent change management
View planned changes, blackouts, and maintenance schedules using an interactive timeline calendar.
Single system of record
See configuration items and connected services. Understand the impact of changes and release plans. 
Guided setup
Deploy Change Management in days with simple steps, embedded help, and visual status checks. 
CAB Workbench
Run an efficient Change Advisory Board meeting to get guidance on proposed high-risk changes.
Agentic AI change workflows
Interact with teams of AI agents to automate change request processes and improve quality, consistency, and impact.  
Resources See All Resources Solution Briefs ServiceNow ITSM Overview Analyst Reports Gartner® AI Applications for IT Service Management Magic Quadrant™ The Forrester Wave™: Value Stream Management Solutions Case Studies AI Platform Powers Griffith University’s Drive for Service Excellence OCLC Uses Automation to Boost Its Competitive Edge Coca-Cola HBC Gains Visibility into Its Entire Project Universe Demos Service Resilience (19:52)
How to get Change Management
Change Management is available with ITSM. Transform the impact, speed, and delivery of IT. 
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Configuration Management Database (CMDB)
Track the dependencies and relationships of supported IT services to maintain continuity.
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