ServiceNow Configuration Management provides a single system of record for IT. It supports the processes that manage the ServiceNow Configuration Management Database (CMDB), which in turn enables most other ServiceNow applications that automate IT services. Configuration Management helps organizations better understand the IT environment by providing insight into not only the impact of incidents, problems and changes, but also financial resources, service availability and capacity management. The application presents a logical model of the enterprise infrastructure to give IT more control over the environment and to facilitate decision-making.
IT environments are increasingly complex. So is the job of managing them. This problem is compounded by the use of multiple, disparate IT management systems that often cannot be reconciled. With ServiceNow Configuration Management, IT can: