ServiceNow Configuration Management

Build and Maintain an Accurate Single System of Record

Application Summary

ServiceNow Configuration Management provides a single system of record for IT. It supports the processes that manage the ServiceNow Configuration Management Database (CMDB), which in turn enables most other ServiceNow applications that automate IT services. Configuration Management helps organizations better understand the IT environment by providing insight into not only the impact of incidents, problems and changes, but also financial resources, service availability and capacity management.  The application presents a logical model of the enterprise infrastructure to give IT more control over the environment and to facilitate decision-making.

Benefits to Enterprise IT

IT environments are increasingly complex. So is the job of managing them. This problem is compounded by the use of multiple, disparate IT management systems that often cannot be reconciled. With ServiceNow Configuration Management, IT can:

  • Build and Maintain a Single System of Record
    • Store and manage information only once
    • Reduce duplication of effort and cost
    • Ensure information accuracy
    • Accelerate process execution
  • Shape the Enterprise Service Model
    • Get an end-to-end view of configuration item lifecycles and relationships
    • Maintain data integrity through workflow, escalations and scheduling
    • Trust validated configuration data when making decisions about change
  • Gain Actionable Insight
    • Use data visualization to provide context
    • Understand the impact of incidents, problems and changes on configuration items
  • Enable IT Service Processes
    • Speed resolution of incidents and problems
    • Reduce risks associated with change
    • Improve the speed and quality of change
    • Make better decisions around how assets are used
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