Service Automation Platform Icon

ServiceNow Configuration Management

ServiceNow Configuration Management provides a single system of record for IT. It supports the processes that manage the ServiceNow Configuration Management Database (CMDB), which in turn enables most other ServiceNow applications that automate IT services. Configuration Management helps organizations better understand the IT environment by providing insight into not only the impact of incidents, problems and changes, but also financial resources, service availability and capacity management. The application presents a logical model of the enterprise infrastructure to give IT more control over the environment and to facilitate decision-making.

Benefits to Your Enterprise

IT environments are increasingly complex. So is the job of managing them. This problem is compounded by the use of multiple, disparate IT management systems that often cannot be reconciled.

View the Demo

  • Build and Maintain a Single System of Record
  • Shape the Enterprise Service Model
  • Gain Actionable Insight
  • Enable IT Service Processes
  • Build and Maintain a Single System of Record

  • Man using ServiceNow across multiple devices
    Man using ServiceNow across multiple devices
    Man using ServiceNow across multiple devices

    Build and Maintain a Single System of Record

    • Store and manage information only once
    • Reduce duplication of effort and cost
    • Ensure information accuracy
    • Accelerate process execution
    Man using ServiceNow across multiple devices
  • Shape the Enterprise Service Model

  • Second floor walkway with handle and glass
    Second floor walkway with handle and glass
    Second floor walkway with handle and glass

    Shape the Enterprise Service Model

    • Get an end-to-end view of configuration item lifecycles and relationships
    • Maintain data integrity through workflow, escalations and scheduling
    • Trust validated configuration data when making decisions about change
    Second floor walkway with handle and glass
  • Gain Actionable Insight

  • Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet
    Woman using ServiceNow on her tablet

    Gain Actionable Insight

    • Use data visualization to provide context
    • Understand the impact of incidents, problems and changes on configuration items
    Woman using ServiceNow on her tablet
  • Enable IT Service Processes

  • Enable IT Service Processes

    • Speed resolution of incidents and problems
    • Reduce risks associated with change
    • Improve the speed and quality of change
    • Make better decisions around how assets are used

It’s now a less hands-on process for us to maintain the CMDB, and that allows us to put more effort into maintaining manual relationships among the configuration instances (CIs), which we couldn’t often do before.

Nathan Gee,
Senior Analyst, Kimberly-Clark

Arrow to click for view all details