ServiceNow Service Catalog provides effective and efficient workflow, approval, and automation capabilities. This helps you improve the customer experience, accelerate service delivery, and reduce operational costs — alleviating the pressure on IT and other corporate service providers.
The APIs for Service Catalog make it easy for organizations to utilize their own internal portals without the need for heavy scripting or customization. Service Catalog presents an intuitive, familiar, consumer‑like storefront for users to help themselves request IT or other line‑of‑business services, log issues, and check progress.
See Which Catalog Items are being Most Requested and How Long it Takes to Deliver Them
End‑users seek modern ways to interact with IT and other shared services groups across their organization. They look for self‑help – where they can search for known solutions, request items or services that they need, and collaborate with others. Consequently, corporate service providers such as IT, facilities, and HR need to simplify what they offer to the business to provide standardized, pre‑configured products and services that can be delivered quickly, with lower risk and at reduced cost.