Modernize IT Services with Cloud-Based ITSM

ServiceNow delivers best‑in‑class ITIL‑based IT Service Management (ITSM) solution, enabling organizations to modernize service delivery on a robust enterprise cloud. ServiceNow ITSM gives you a powerful platform for all ITIL processes, helping you to rapidly reduce costs, lower risk, improve business agility, and boost IT innovation. It’s no wonder that ServiceNow has been recognized as a leader in the Gartner ITSSM Magic Quadrant for three years in a row. 

Inherently mobile and collaborative, ServiceNow ITSM provides a modern and intuitive user experience for end users, agents, and administrators. Easy upgrades and customizations allow organizations to focus on delivering better service outcomes rather than on software upkeep.

  • Enterprise-Grade Cloud and Security

    ServiceNow secures its cloud using multiple technologies and levels of protection that are certified compliant by leading third-party security organizations.

  • Single System of Record

    Consolidate redundant, legacy, on-premise IT tools into ServiceNow’s single data model. Take charge of IT service delivery with real-time visibility into end-to-end ITIL processes.

  • Guided Setup

    Incorporate ITIL best practices and reduce implementation time by over 30% with ServiceNow Guided Setup – a wizard that walks you through the deployment process step-by-step.

  • Codeless Configuration

    Set up fully functional ServiceNow ITSM without writing a single line of code. Use the no-code, low-code, or pro-code capabilities, to meet your business needs.

  • Inherently Mobile

    Unchain your users and agents from their desks, and give them the freedom to consistently receive and deliver services on any device, from anywhere.

  • Real-Time Dashboards and Benchmarks

    Take charge of IT service delivery with real-time visibility. Get insights into Key Performance Indicators (KPIs) relative to industry averages.

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IT Service Management Blueprint: Consolidate - Get Control of Your Service Desk

Your IT service desk is swamped from the moment work begins. It’s unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business.

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