Legal is responsible for protecting the legal, ethical, and financial integrity of the company while furthering the company’s strategic goals. They do this by partnering with business and providing timely and accurate legal advice to ensure business is conducted in accordance with applicable law and the mission, vision, and values of the company.
But repetitive and incomplete requests, a lack of tools to effectively manage contractual obligations and inefficient mechanisms to coordinate legal tasks among departments can get in the way of the legal department making these strategic contributions to the organization.
Unlike email, spreadsheets, and homegrown solutions, ServiceNow provides an intuitive self‑service portal that delivers a consolidated view of submitted work, reporting, service level agreements, and built‑in workflow. It provides a knowledge base to centrally manage legal knowledge, research, and documents. This provides management the necessary information to improve quality of work, thereby increasing customer satisfaction.
Real-time reporting on incoming requests by type, source and status – over time
Standardized contract request templates
The legal department can improve service delivery with an online storefront and by streamlining work with automated workflows.
They also get visibility into work through comprehensive dashboards that show demand, work assignments, resources, and status.
The business achieves rapid time to value through fast deployment of a cloud‑based service management application that can deliver value on day one and can be customized to meet the legal department’s needs over time.
The result is that our Legal Service Management application helps legal departments get control of demand for work and service delivery and enables them to focus resources on strategic priorities.