Legal Service Management Icon

Legal Service Management

Legal is responsible for protecting the legal, ethical, and financial integrity of the company while furthering the company’s strategic goals. They do this by partnering with business and providing timely and accurate legal advice to ensure business is conducted in accordance with applicable law and the mission, vision, and values of the company.

But repetitive and incomplete requests, a lack of tools to effectively manage contractual obligations and inefficient mechanisms to coordinate legal tasks among departments can get in the way of the legal department making these strategic contributions to the organization.

Unlike email, spreadsheets, and homegrown solutions, ServiceNow provides an intuitive self‑service portal that delivers a consolidated view of submitted work, reporting, service level agreements, and built‑in workflow. It provides a knowledge base to centrally manage legal knowledge, research, and documents. This provides management the necessary information to improve quality of work, thereby increasing customer satisfaction.

Experience the Seamless Flow of Productivity - Make Work Life More Life Like

Everything as a Service ServiceNow is Changing the Way We Work

Experience the Seamless Flow of Productivity - Make Work Life More Life Like

Service Management Across the Enterprise

Service Management Across the Enterprise Service Management Across the Enterprise

Service Management Across the Enterprise

Real-time reporting on incoming requests by type, source and status – over time

ServiceNow Legal Management Dashboard

Real-time reporting on incoming requests by type, source and status – over time

Standardized contract request templates

ServiceNow Legal Contract Requests

Standardized contract request templates

Benefits to Your Enterprise

The legal department can improve service delivery with an online storefront and by streamlining work with automated workflows.

They also get visibility into work through comprehensive dashboards that show demand, work assignments, resources, and status.

The business achieves rapid time to value through fast deployment of a cloud‑based service management application that can deliver value on day one and can be customized to meet the legal department’s needs over time.

The result is that our Legal Service Management application helps legal departments get control of demand for work and service delivery and enables them to focus resources on strategic priorities.

Improve Legal Service Delivery

Save hundreds of man‑hours through automating work assignments instead of manually assigning responsibilities to staff

Easily create services to automate the request process and create a continuous cycle of improvement

Man with Devices

Gain Visibility into Work

Teams can finally report on the work they do – without repetitive manual effort

Managers can look at their dashboards and instantly gain end‑to‑end visibility into work progress

ServiceNow Gain Visibility into Work

Deliver Rapid Time to Value

Start using an out‑of‑the‑box application for Legal service management in less than 30 days, and deliver services more quickly through automated routing, knowledge bases and self‑service

Manage requests and automate work to gain substantial efficiencies and dramatically change response and completion times

Get started without consulting or specialized programming skills, and without additional deployment time, cost and maintenance

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