Service Automation Platform

A Consolidated Foundation for Delivering Service Management for the Enterprise

Product Summary

The ServiceNow Service Automation Platform is a highly configurable, approachable and extensible cloud platform built on an enterprise-grade infrastructure. All ServiceNow applications, as well as custom applications created by ServiceNow customers and partners, are built on this common, underlying platform. All of these applications leverage one user interface, one code base and one data model to create a single system of record for IT and the enterprise.

Benefits for Enterprise IT

All too often, IT organizations have to integrate disparate systems to automate and manage processes. Work that should flow smoothly from one process to the next is forced to migrate through different data models, interfaces and technologies. This results in significant time and energy wasted on keeping people, processes and technologies connected. With the ServiceNow Service Automation Platform, IT can:

  • Rapidly Tailor Existing Applications or Build Custom Applications
    • Accelerate automation and standardization of processes
    • Enable non-IT users to create custom applications, workflows and forms
    • Deliver personalized dashboards and reporting for any application
    • Reduce application support costs and increase adoption and satisfaction with embedded mobility support, user self-help and collaboration
  • Provide Better Service to the Business
    • Bring more consolidation, automation and consumerization to IT and enterprise services
    • Deliver comprehensive visualizations and performance analytics to IT executives to aid in decision making
    • Extend IT’s proven tools and processes for service delivery and management across the enterprise
  • Share Information Between Applications
    • Store and manage information only once
    • Eliminate the need for many complex, expensive custom integrations
    • Ensure information accuracy and consistency
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