ONE PLATFORM, READY FOR ANYTHING
AI, data, and workflows—working together in every corner of your business.
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Open, connected, and enterprise-ready
Any Industry
AI powered workflows, purpose built for any industry, delivered on a single platform.
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Any Workflow
A single platform that powers every workflow to become smarter, faster and more connected.
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Any AI
Your control tower to govern, manage and optimize all your AI initiatives, whether native to ServiceNow or third party.
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Any Data
One data model to connect, understand, and take action on data across any application, from every corner of your business.
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Any Cloud
A single platform to run AI anywhere your business lives—public, private or hybrid.
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Any System
Integrate and orchestrate workflows across any system in your enterprise.
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Launched at Knowledge 2025
AI is only as powerful as the platform it’s built into
Stronger AI starts with a single platform—with control, unified data, and agent-to-agent collaboration built in.
ServiceNow AI Control Tower
Your single pane of glass for managing any AI across the enterprise, whether native or third party.
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Workflow Data Network
Connect AI agents and tools from any system to power effortless, end-to-end automation.
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AI Agent Fabric
Our network of partners connects, understands, and acts on any data across the enterprise, making our AI agents that much more powerful.
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The ServiceNow AI Platform Advantage
More than 20 years as the workflow automation leader.
Enterprise-scale AI, enterprise-grade trust
Designed with governance, security, and transparency at the core—so you can move fast, without compromising control.
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Built in, not bolted on
Unlike fragmented platforms assembled through acquisitions, ServiceNow AI is built into the core—delivering seamless integration, governance, and scale from the start.
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Powering 85% of the Fortune 500®
Put AI to work for people
AI agents working together as teams, connecting every corner of your business.
IT
IT
AI agents streamline incident management and request fulfillment while automating tasks across IT operations. They help IT teams deliver smarter, improved service.
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Explore IT Solutions
Risk and Security
Risk and security
AI agents assist in managing and remediating risk incidents by automating key processes. They can also track system health and identify potential vulnerabilities to help mitigate risks.
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Improve Security
Human Resources
Human resources
AI agents can help submit HR requests and resolve inquiries. They also simplify access to essential information like policies, benefits, and support services.
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Reimagine HR Services
CRM
Customer relationship management (CRM)
AI agents can simplify your customer relationship management with handling of routine customer requests and automation for complex processes. From issue resolution to large-scale coordination, they help deliver faster, more efficient support.
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App Development
App development
AI agents help accelerate and simplify application development by assisting with script, playbook, and code creation. They can also audit and manage knowledge bases, supporting faster releases, better collaboration, and fewer errors across environments.
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Create Smarter Apps
Finance and Supply Chain
Finance and supply chain
AI agents can help you enhance operations by automating tasks and providing real-time insights. They can also help teams reduce manual effort, improve accuracy, and unlock savings across key processes.
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Explore our AI innovation
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Enterprise AI Maturity Index 2025
Our latest research study shows how AI pacesetters are transforming their organizations and capturing ROI.
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An Innovation Roadmap for IT Leaders
Learn how pacesetter IT leaders are driving strategic change in the AI era, navigating challenges and seizing opportunities.
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AI-Powered Cities of the Future
For this report, ServiceNow, NVIDIA, and Deloitte worked with research firm ThoughtLab to understand AI’s impact on urban governance around the globe.
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Do more with AI and ServiceNow
Partners
Research certified ServiceNow partners. Get help with implementation services, ServiceNow AI Platform integrations, managed services, and more.
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Impact
Speed up your install, adoption, and ROI. Access recommendations, expertise, and best practices with ServiceNow Impact.
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Community
Learn, share, and connect with users about ServiceNow. Engage in real-time with this super smart crowd.
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Training and certification
Get trained on the ServiceNow AI Platform. Explore the expert, mainline, micro, and suite certifications available from ServiceNow University.
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Frequently asked questions
What is the ServiceNow AI Platform?
The ServiceNow AI Platform is the cloud-based foundation that enables every ServiceNow product. It comprises a wide array of AI-powered enterprise business apps for workflow automation, as well as a powerful database and low/no code development tools for extensibility.
The ServiceNow AI Platform digitizes workflows across functions and critical business systems by connecting them on a single platform so that companies can maximize the value of existing technology investments, cut costs, and make impactful improvements in core business processes. It uses a single data model and a single architecture, and it’s based on a secure, task-based technology framework, with AI and machine learning built in. It enables data to flow seamlessly across applications, departments, and existing systems to automate and streamline work, helping to eliminate organizational silos.
What is a cloud platform?
A cloud platform is a software-based common foundation upon which people can build an aligned set of products and services. A cloud platform is part of a system that also includes a data model and an architecture designed to facilitate the products and services running on the platform..
What's the benefit of having a single platform for the enterprise?
There are multiple benefits to using a single data platform for digital transformation. The ServiceNow AI Platform, ServiceNow’s cloud-based foundation for the enterprise, simplifies work and improves efficiency in a variety of ways. Automation across the enterprise is easier and more effective when it’s executed from a single platform. With seamless integration of third-party applications, data can reside in one platform, simplifying management. Eliminating the need to duplicate data from one source to another reduces work and improves accuracy. A single platform also provides a consolidated view of data and insights, which helps enterprise teams make better-informed decisions.
What is ServiceNow?
Ranking as both a Fortune 500 company and one of the Fortune World’s Most Admired Companies, ServiceNow provides a cloud-based, AI-driven platform to help businesses achieve success by digitizing tasks and processes across the enterprise.
What is generative AI?
Generative AI, also known as GenAI, is a type of artificial intelligence that creates realistic content by learning from existing data. GenAI can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, and healthcare.
What is workflow automation?
Workflow automation is an effective way for businesses to streamline processes, reduce manual work, and enhance operational efficiency. It uses software to autonomously manage the flow of tasks and data in line with business rules.
What companies use ServiceNow?
Some of the largest, most successful companies in the world use ServiceNow, and 85% of the Fortune 500 have modernized their technology with ServiceNow products and solutions. Located all around the world, ServiceNow customers come from almost every industry.
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