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ServiceNow Service Automation Platform

Our Service Automation Platform is a highly configurable, extensible, and easy-to-use cloud application platform built on an enterprise-grade cloud infrastructure. All ServiceNow applications, as well as new applications created by ServiceNow customers and partners, are developed on this common, underlying platform. All of these applications leverage one user interface, one code base and one data model to create a single system of record.

Benefits To Your Enterprise

Our Service Automation Platform is a powerful cloud application platform that enables you to meet end-user expectations for a modern, consumerized experience that includes self-service, social collaboration and mobility. To meet these needs, ServiceNow helps you to modernize legacy applications, both custom-built and packaged, which are often outdated, inadequate and expensive to maintain. It helps drive increased business agility and productivity through consolidation, automation and a consumerized user experience.

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  • Increased Enterprise Agility
  • Enhanced Business Services
  • Improved End-User Experience
  • Improved Operational Efficiencies
  • Increased Enterprise Agility

  • Ariel view of a staircase
    Ariel view of a staircase
    Ariel view of a staircase

    Increased Enterprise Agility

    • Consolidate business applications onto a single application platform and build a single system of record
    • Automate unstructured business processes
    • Enable creation of new applications to address unique business requirements
    • Accelerate process automation and standardization
    Ariel view of a staircase
  • Enhanced Business Services

  • Enhanced Business Services

    • Deliver comprehensive visualizations and performance analytics to IT and business executives
    • Extend proven tools and processes for service delivery and management across the enterprise
  • Improved End-User Experience

  • Improved End-User Experience

    • Enable mobile users to access self-service and business applications
    • Achieve interactions more contextually rich and immediately actionable through social features
    • Make information easier to use and consume through customized reports and dashboards
    • Deliver personalized dashboards and reporting for any application
  • Improved Operational Efficiencies

  • Improved Operational Efficiencies

    • Enhance information sharing between business applications
    • Eliminate need for costly and complex custom application and data integrations
    • Ensure information accuracy and consistency
    • Store and manage information once

Because it’s so easy to make changes within ServiceNow, if a user comes along with a good idea, we go ahead and implement it. We can do that sometimes in a matter of minutes, or at most in one or two days.

Carolyn Hollingsworth,
Lennox International

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