You deliver services your business needs to engage customers, streamline operations, and empower employees. These services have to be robust and responsive – or business suffers. But without an accurate understanding of the service topology, you cannot determine which business services are affected by component‑specific changes, failures, or performance issues. And manually mapping services is time‑consuming and produces maps that quickly become out‑of‑date.
Creating an accurate, service‑aware view of infrastructure and keeping it up‑to‑date is a challenge, particularly with conventional, manual approaches. Our patented “top‑down” approach to service mapping discovers and maps the relationships between IT components that comprise specific business services, even in dynamic, virtualized environments. Service Mapping continuously monitors IT infrastructure for service‑affecting changes and updates service maps in real‑time.
Quickly create accurate service maps that show the mix of applications and IT components that support a service and how they are related and automatically update the service maps as changes occur across IT applications and infrastructure.