Your business relies on your help to achieve corporate goals for sustainability, business continuity, operational efficiency, productivity, and cost control. But limited ability to see, track, and report on facilities service requests makes it difficult for you to deliver strategic impact.
Now you can manage, visualize, and optimize the cost of occupancy. Facilities requests are automatically assigned to designated facilities specialists or teams using configurable rules. Integrated reporting provides insights into volume, types of requests, and individual workloads so that facilities teams can optimize resources, improve preventative maintenance cycles, align services with company priorities, and demonstrate impact to the business.
Facilities managers need a single platform to manage and maintain operation of facilities and help employees find what they need quickly. Many facilities managers use a combination of tools including email, spreadsheets, and homegrown software to manage the maintenance and operation of facilities. These tools may have been sufficient when facilities management focused on tactical operations, but today’s enterprise relies on facilities managers to help address corporate goals for sustainability, business continuity, operational efficiency, staff productivity, and cost control. With ServiceNow Facilities Service management, facilities managers can manage their work, communication, and reporting in one central place. Now every employee can easily find the people, places, and assets they need, freeing managers up to focus on improvements.