Efficient field service puts the right person on the job to resolve issues faster and boost customer satisfaction. Yet a distributed workforce, communication breakdowns, wasted trips, and lost paperwork often hamper productivity. A disconnected point solution doesn’t help either.
ServiceNow Field Service Management (FSM) ensures that work orders are assigned to the right person, with the right inventory and tools to deliver exceptional service. FSM is integrated into ServiceNow IT Service Management, Customer Service, and Asset Management. This provides a single system with a closed loop process to deliver services efficiently.
With FSM, advanced dispatch capability provides intelligent technician recommendations, assigning resources at the right time to the right location. Planned maintenance replaces costly and reactive work, and you can easily manage SLAs and contracts to meet service commitments. FSM replaces disconnected tools with an integrated solution that’s easy to use and designed to delight.
Access Your Work Orders Anywhere, Anytime
Assign Work Interactively with Central Dispatch
Get Visibility into Current Work and Historic Trends
Organize Your Work with A Visual Task Board
Integrated Field Service Management provides customers with end‑to‑end visibility from issue to resolution. You avoid business disruptions and improve asset utilization significantly with planned maintenance. Mobile enabled agents can quickly view and record information on the go to resolve issues faster.