Accelerate Adoption and Time-to-Value

ServiceNow Professional Services accelerates IT transformation using proven best practices and the StartNow implementation methodology. A portfolio of services including ServiceNow Best Practice Workshops are available.

ServiceNow offers both process and technical workshops, which are interactive, compact sessions. These workshops align customer processes and ServiceNow technology to ensure the optimal use of ServiceNow.


Drive faster adoption of new ServiceNow products and processes, improve the effectiveness of the ServiceNow implementation and maximize IT transformation by starting with best practices. Additional benefits include:

Improve Organizational Efficiencies

Identify opportunities for process improvement before or after implementation

Align current workflows to ServiceNow best practices to accelerate adoption and time‑to‑value

Prepare and Plan for Growth

Determine technical foundation required to support a scalable and maintainable implementation

Process Workshops

Best Practice Process Workshops include high‑level discussion on ITSM process best practices, identification of existing ITSM processes and areas for improvement, a review of how these processes are supported by the ServiceNow IT applications, as well as alignment of customer workflows to ServiceNow best practices.

Deliverables include comprehensive process flow diagrams, process policies, activity descriptions, defined roles and responsibilities, performance and control metrics, and customer‑specific configuration requirements. Participants should have a thorough knowledge of their existing IT service‑automation processes and have the authority to make process‑improvement design decisions.

Technical Workshops

Deployments grounded in best practices are less vulnerable to common issues. ServiceNow Best Practice Technical Workshops lie out the optimal foundation for a ServiceNow implementation and examine potential issues some configurations may have in regards to instance scale, maintenance and performance.

These interactive sessions are tailored to customer objectives and cover implementing and maintaining applications on the ServiceNow Service Automation Platform. Participants should understand the organizational goals for the deployment, have completed ServiceNow Administration Training and have the authority to make relevant configuration changes.