ServiceNow Employee Experience solutions go beyond HR to enable your teams to focus on meaningful work, sparking innovation, growth, and culture.
Employee Experience
Overview
HR
Finance and Supply Chain
Less busywork, more results that matter
Autonomous Employee Experience completes workflows, drives action, and follows policies—all informed by your company’s data. Your AI agents tackle the busywork that bogs down your team, freeing them up for the work that matters.
Automate busywork
ServiceNow® AI agents don't just answer—they act, fast. They onboard suppliers, create leave requests, and complete tasks in a single click.
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Your next best move
Detect and eliminate inefficiencies from workforce and financial data. Initiate corrective actions, and free your team for expansion, innovation, and competitive advantage.
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Unleash your talent
AI agents handle the grunt work. Your team gets their day back for sensitive HR cases, strategic procurement, and driving savings.
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AI grounded in context
Chatty AI hallucinates 37% of the time. Our AI is grounded in workflows, policies, and business context, and escalates sensitive issues to humans.
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See how Autonomous Employee Experience frees your teams
Human Resources
From chasing HR requests to building cohesive teams
Make it easy for employees to get the guidance they need, all in one place. Reduce churn with AI-driven self-service and streamlined case resolution. Celebrate more team wins.
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finance and supply chain
From three-way matching to three-year planning
AI agents execute finance and supply chain processes and accomplish operational tasks for your team from start-to-finish. Whether you’re onboarding a new vendor, processing a supplier invoice, or resolving a finance inquiry, AI Agents do it in seconds and make room for the work that matters most.
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More than 85% of the Fortune 500®
rely on ServiceNow AI Platform
servicenow employeeworks
Want more from AI?
Just ask
Need pricing approved? A new hire set-up or a vendor onboarded? Ask once. ServiceNow EmployeeWorks gets it done across tools, systems, and departments. Never “circle back” ever again.
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See why the world’s leading organizations choose ServiceNow
IDC MarketScape™
Worldwide Employee Experience
Integrated Employee Workspaces (IEW) 2025 Vendor Assessment
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IDC MarketScape™
Worldwide Employee Experience Voice of the Employee (VoE) 2025 Vendor Assessment
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2025 Magic Quadrant®
2025 Gartner Magic Quadrant
for Digital Employee
Management Tools
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2025 Magic Quadrant for Digital Employee Experience Management Tools
By Dan Wilson, Stuart Downes, Lina Al Dana
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. © 2026 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. It consists of the opinions of Gartner's research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see "Guiding Principles on Independence and Objectivity." Gartner research may not be used as input into or for the training or development of generative artificial intelligence, machine learning, algorithms, software, or related technologies.
How AI works for our customers
See Customer Stories
1M
hours of manual task activity
saved through AI
30K+
hours saved yearly with AI automation
$5.7M
annual savings realized
using AI agents
“We need AI that can handle the complexity of health care while maintaining compliance and security for our 300,000 colleagues. The goal is to automate repetitive tasks so our teams can focus on what matters most—delivering outstanding care and experiences to the 185 million people we serve.”
Alan Rosa
CISO and SVP, Infrastructure and Operations, CVS Health
Get insights
from industry experts
Playbook
AI for Business Leaders: Your Three-Point Plan
Join Jacqui Canney, ServiceNow AI Enablement Officer, as she outlines real world, action-oriented steps to align AI and your people. Get your teams doing what they do best and deliver real, measurable value from your AI investments.
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Webinar
Make AI Work for HR: Strategies to Deliver Dramatic Business Results
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trends report
AI Workforce Skills Forecast
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Blog
Autonomous Procurement Means Business
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