It’s not enough for your IT department to run faster — you need the rest of the business to run faster, too. That’s no simple task when you're grappling with inefficiencies: a multitude of legacy systems, manual processes, and a lack of customer centricity in the way services are delivered.
A single system of record aligns your IT organization around the services you deliver, helping you to meet or exceed the expectations of the business. With one system of engagement across the entire business, you can drive greater efficiencies and reallocate resources from routine administrative tasks to value‑added projects that deliver business results. ServiceNow is simple to configure and allows you to go live quickly and with confidence, while also making it easy to scale to your business needs.
Have your service delivery, operations, and business users all work off of the same system to deliver simpler, more reliable services with minimal overhead
Set yourself free from complex legacy systems and siloed processes and deliver services faster through workflow automation
Offer a consumerized user experience that makes it simple and intuitive for users to request IT services, log issues, track progress, and resolve problems — all without picking up the phone or sending a single email
Build powerful, fully customizable dashboards and reports from within any of the service management applications. Quickly track issues and continuously improve service delivery
Allow service desk and end users to easily engage and collaborate using social and mobile capabilities with modern user-interfaces for better knowledge and service management