Service Management

Replace email and spreadsheets with collaborative workspaces and automated business services. Create a modern work environment by placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics.

With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors.

Our customers have standardized on ServiceNow for enterprise‑wide service management — applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. IT, HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace.

IT Service Management

Our ITSM solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs—and devote more time to innovating and creating the consumer‑like self‑service experience that users expect.

HR Service Management

Using our HR Service Management solutions will help you focus your resources on strategic priorities. Now you can create a system of engagement that complements existing applications for core HR, talent and workforce management.

Field Service Management

Ensure that work orders are assigned to the right person, with the right inventory and tools, at the right time. You can then replace spreadsheets, email and homegrown management tools with a single system of engagement that delivers efficient, fast and effective services.

Facilities Service Management

Free your team from reactive, day‑to‑day operations so you can increase productivity, optimize resource utilization, reduce costs and align services to optimize your work environment.

Legal Service Management

Enable legal staff to efficiently fulfill service requests. Now legal management has visibility into work requests – such as contracts, legal research and policy queries; resource utilization and service delivery performance.

Finance Service Management

With our Finance Service Management solutions finance staff can efficiently fulfill submitted requests including financial reports, procurement and payroll issues; and gain visibility into work requests and trends over time. As a result, finance can provide better service and more effectively execute its fiduciary responsibilities to the company.

Marketing Service Management

Help marketing staff to efficiently fulfill submitted requests including creative services, campaign operations and website publishing. Now management has visibility into work requests through dashboards that show resource utilization and performance in real‑time.

Security Operations

Our Security Operations solution gives teams a single source of truth depicting the security posture of their critical business services and IT infrastructure. These organizations can now enable integrated workflows across multiple teams to accelerate and automate their response to incidents and remediate threats in real‑time.

Customer Service Management

With an omni‑channel customer service solution, service leaders can use structured service management processes to fix the root cause of customer issues and drive continuous improvements. The result is not just reduced case volume but improved customer loyalty.

Don't Punish Productivity

Experience the Seamless Flow of Productivity - Make Work Life More Life Like

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Experience the Seamless Flow of Productivity - Make Work Life More Life Like

Customer Success: Ashley Furniture and AAA Allied

Extending the service model to HR, Finance and beyond

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Extending the service model to HR, Finance and beyond

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Questions? Our reps have answers. 1‑858‑720‑0477