Replace email and spreadsheets with collaborative workspaces and automated business services. Create a modern work environment by placing a service‑oriented lens on the activities, tasks and processes that make up day‑to‑day work life. This service model enables enterprise service domains to define services, provide an intuitive service experience, deliver service, assure service availability and analyze critical service metrics.
With ServiceNow Service Management, you can refine, structure and automate the flow of work to streamline service delivery. Underlying effective service management is a common service model that connects providers and requestors.
Our customers have standardized on ServiceNow for enterprise‑wide service management — applying the service model to many different use cases outside of IT, into the broader enterprise and beyond. IT, HR, facilities, field service and other service domains use our model to manage all of the service relationships that make up the contemporary workplace.
Our ITSM solutions give you end‑to‑end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs—and devote more time to innovating and creating the consumer‑like self‑service experience that users expect.
Using our HR Service Management solutions will help you focus your resources on strategic priorities. Now you can create a system of engagement that complements existing applications for core HR, talent and workforce management.
Ensure that work orders are assigned to the right person, with the right inventory and tools, at the right time. You can then replace spreadsheets, email and homegrown management tools with a single system of engagement that delivers efficient, fast and effective services.
Free your team from reactive, day‑to‑day operations so you can increase productivity, optimize resource utilization, reduce costs and align services to optimize your work environment.
Enable legal staff to efficiently fulfill service requests. Now legal management has visibility into work requests – such as contracts, legal research and policy queries; resource utilization and service delivery performance.
With our Finance Service Management solutions finance staff can efficiently fulfill submitted requests including financial reports, procurement and payroll issues; and gain visibility into work requests and trends over time. As a result, finance can provide better service and more effectively execute its fiduciary responsibilities to the company.
Help marketing staff to efficiently fulfill submitted requests including creative services, campaign operations and website publishing. Now management has visibility into work requests through dashboards that show resource utilization and performance in real‑time.
Our Security Operations solution gives teams a single source of truth depicting the security posture of their critical business services and IT infrastructure. These organizations can now enable integrated workflows across multiple teams to accelerate and automate their response to incidents and remediate threats in real‑time.
With an omni‑channel customer service solution, service leaders can use structured service management processes to fix the root cause of customer issues and drive continuous improvements. The result is not just reduced case volume but improved customer loyalty.
Using our ServiceNow Developer Suite helps you meet the demand for custom business applications that enable you to provide business services. With a rich set of pre‑built services and templates, you can quickly build, test and publish applications that can span from a single department to your entire enterprise. And because minimal to no coding is required, almost anyone can build business applications for every line of business and department.