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Incident created through virtual assistant

Hi Community, When the incident was created through virtual assistant. Can they submit request without giving the mandatory fields?   Regards,Tulasi  

  • Question

transform script is not working

Hi All,  Could you please help me with the transform map script so that it works properly   answer = (function transformEntry(source) {    var owners = source.u_owner_name || '';      if (!owners) {        gs.info('TM Owners empty');        return ''...

  • Question

Not Receiving OTP for outlook email for login

Hello,@Sunil2021,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical i...

  • Question

Create a new case from HR Agent workspace case creation page issue

Hi Experts, I have 2 issues currently Issue 1:Can someone help me to understand where the right-side information is configured from the below screenshot? Even when I edited the "Case Creation Configuration" additional fields to add an extra field cal...

  • Question

Platform analytics dashboards

We have not moved user over to using workspaces yet so I would like them to stay in the core UI for now when they click on a PA dashboard. Right now it defaults to the Admin dashboard so it just spins for them 

  • Question

Data Visualizations ONLY load if user has elevated access

Good afternoon,I just migrated (non-prod instance) to Platform Analytics/Data Visualization. The dashboards and reports all converted but when an ITIL user tries to access a Data Visualization (one that was created by that person and/or shared with t...

  • Question

How to mark the Problem record as Known error

Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...

  • Question

Recommendations for Optimal Instance Performance

Performance is a matter that we can all agree on. We are sure customers and admins alike are not ecstatic when ServiceNow is running slowly. In a perfect world, we would all want every single customer production environment to perform up to potential...

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  • User Experience and Design

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

  • Question

Time Sheet Portal

I have accidentally made changes in the OOB widget(tc_grid).Previously, there was Project time category and resource plan. I want to replace that with Quadrant and Client(Fields from my custom table).I have reverted the version, but the resource plan...

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