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Featured The Impact Store App - What's in it for You, and How to Get Started!

Earlier this year, we introduced the Impact Store Application, a new way to consume all the benefits of ServiceNow Impact - right within your own instance.   How does the Impact Store App benefit you? In two simple ways:   1️⃣ It's more convenient - ...

  • Article
  • ServiceNow Impact

Featured Unlock Agent Productivity with ITSM AI Agents (Agentic AI)

While the industry was abuzz in 2024 with the term 'Generative AI', 2025 will be the year for AI Agents. AI Agents represent a transformative leap beyond traditional ML, Virtual Agents & GenAI.    Here's why this is such a important step forward:   ...

  • Article
  • Now Assist

Make Now Assist Panel Available by Default in ServiceNow Sidebar

I want to make Now Assist panel in the sidebar to be available by default to all the users for all pages in ServiceNow instance. If I open any page like incident form, incident list view, dashboard etc then Now Assist panel should be available by def...

  • Question

Can't able to view fields from list view

Hi Community, For one of the user, they can able to see the state and substate from form view in RITM table. But can't able to see in personalized list , list view . Can anyone help on this . THANKS,Tulasi

  • Question

need to hide the Details tab from the HR Agent Workspace

I’m trying to hide the Details tab from the HR Agent Workspace. I created a View Rule, but it didn’t work as expected.Could you please advise the correct approach or configuration to hide this tab for HR Agent Workspace users?

  • Question
  • Workspace : Next Experience

"ASYNC: Discovery - Sensors AWS Relations" jobs were sending a large number of Glide queries

DESCRIPTION: Whenever a Cloud or IP Discovery is made, then from either flow we try to find appropriate Guest (Eg. Windows Server, Linux Server, etc) / VM Instance (Eg. Record in cmdb_ci_vm_instance or cmdb_ci_vmware_instance table) to add the Virtua...

  • Article
  • Cloud Provisioning and Governance
  • Discovery
  • Multiple Versions
  • Orchestration (ITOM)

Displaying Announcements in the Now Mobile App: Custom Component Guide

As of today, the Now Mobile/Agent Mobile apps do not offer a default component to display platform announcements. To address this gap, I’ve developed a custom solution that enables announcements to be surfaced directly in the mobile experience. This ...

  • Article
  • Agent Mobile App
  • Mobile Announcements
  • Mobile app configuration
  • Mobile Release Updates

Add Water mark in PDF

Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...

  • Question

csm landing page

Can we set refresh rate 5 minutes for csm landing pages cases dashboard

  • Question

Update fields on hardware form when assigned to changes

Hello! it's so critical for me this needI want to know which  OOB (Business rules or client script) is responsible for the auto populate of hardware fields please. i customised some filds on [alm_hardware] and i can't auto populate them. Thank you 

  • Question

Password Reset Blocked Users

We have recently migrated a project to ServiceNow so users are still not familiar with login creds. Instead of userid they user email and that leads them to block. We see users are listed in Password reset blocked user table but there are users with ...

  • Question
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