Products

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured ServiceNow ITSM Is the #1 Best IT Management Software on G2 — and You Made It Happen

We've got some exciting news to share: G2 has named ServiceNow ITSM the #1 Best Software for IT Management Products in its 2026 Best Software Awards. And this one means a lot because it came directly from you. What makes this award special G2's...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

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Best Practices
Getting Started

ServiceNow Exchange: Platform Academy - Guided Upgrade Console

Platform upgrades are a critical lever for staying current, secure, and innovation-ready, but upgrade friction costs organizations weeks of productivity per cycle. The Guided Upgrade Console consolidates upgrade planning, testing, and remediation in...

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ServiceNow Exchange: Process Mining Office Hours

Process Mining experts, novices, and enthusiasts, this monthly opportunity is for you! Join this open forum to ask questions and get answers from ServiceNow as you start your process mining adventure. Live attendance encouraged! ServiceNow Excha...

Event

ServiceNow Exchange | CRM AI Academy: Voice Agents - From Intent to Real-time Resolution

Discover CRM AI Academy, our recurring webinar series designed to help you unlock the full potential of ServiceNow's Now Assist for Customer Service Management (CSM). Each session delivers practical guidance on implementation best practices, configu...

Event

Searching for HR case results in HR Case form displaying instead of showing HR case ticket in portal

Currently, whenever someone attempts to search for an HR case that they created in the Employee Center, it shows the default ServiceNow HR Case form view instead of displaying the ticket in the portal.I think there is supposed to be a setting for dis...

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SuSe Security (former NeuVector) Integration to Vulnerability Response?

we're using NeuVector for Container/Pod Scanning for Vulnerabilities. Is there an OOTB Box Integration available? If not, has anybody already integrated it? (Enterprise Integration | SUSE® Security 5.4)

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Dashboards using cached information even when editing

We are finding that dashboards are not refreshing at all after editing them. Changing a widget and then saving the dashboard and exiting the editor does not refresh. A good example is changing 2 widgets, when you save it asks to save to dashboard o...

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Now Assist Skill Kit –Detect Negative Survey Sentiment and automate the response

Introduction to Now Assist Skill Kit (NASK) Now Assist can do amazing things right out of the box (fig1). Now Assist is unique because it can combine the power of Generative AI with the automation on the platform. For example, using Now Assist an...

Article

No result returned from probe.

I would be very appliciated if someone could help me.I run dicovery and SNMP is returning sysdscr containing hostname, but hostname is null.Any idea how I can fix this? Below is my discovery log.Short Message: No result returned from probe.ECC queue ...

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Configurable UI, email client glitching

We're seeing some weird glitching happening with the email client in our HR Agent Workspace. When an agent pops out the client, sometimes it bounces around on the page, and other times it fails to save draft. We're clearing caches, etc, and it contin...

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Record History re: change of ticket State and duration on each state

Hi, How can I generate a report based on Record History label from multiple tickets?My task is to provide an analysis on how much time does each ticket stays under Pending, Open, Work in progress states. We are using the HR Case Management table for ...

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Reporting

Can you install Workplace Service Delivery on PDI?

I would to evaluate Workplace Service Delivery applications but cannot install them. Why are these applications blocked?

Question

Flow Designer record trigger (Created or Updated) causes duplicate email on insert - best practice?

Hi everyone,I’m building a notification flow on table “x_xxxxxxxxx”.Goal:- Send 1 email to multiple recipients when status becomes “xxxx” (re-review pending)- Cover both create and update scenariosCurrent implementation:- Record trigger: “Created or ...

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duplicate-trigger
flow-designer
record-trigger
send-email

Clarification on AI Search matching behavior in Knowledge Portal

Hi,I need support to understand how the search engine is matching keywords in the Service Portal (or Employee Center).I created a Knowledge article with the following fields:Short description: “fantasia”Body: “fantasma”Metadata: “magia”When I search ...

Question

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied

Read operation on table 'm2m_response_template_to_channel' from scope 'Global' was denied. The application 'Templated Snippets' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests. w...

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CSDM Data Modelling Workbook

Does anyone have the latest version of csdm-data-modeling-workbook? it seems like it was removed from the Best Practices page. Data Modeling workbook

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