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Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow relea...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Content item is not directly redirecting from portal.

Hello,  Currently if any user search for any content item in portal from main page search Bar it showing item name, once click on that item it's not taking to URL instead it is taking to another page like catalog item and there it is showing link to ...

  • Question

email template in Service Operation Workspace

I created an email template for Incident in Global scope, but I’m unable to find it in SOW. There are no role restrictions. Is there something specific we need to configure for email templates to be visible in Workspace?

  • Question

Resolved! Design Catalog Items for Outcomes, Not Internal Processes

One of the most common challenges I see with Service Catalog adoption is that catalog items are often designed around internal team structures instead of user outcomes. Over time, this leads to confusion, misrouted requests, and a return to email or ...

  • Question

Event Ingestion

Hello Folks,Can someone please guide me on how events are ingested into ServiceNow Event Management using a MID Server?I have already configured the MID Server and added Event Management under the Supported Applications section. Apart from this, I wo...

  • Question
  • Event Management

Adding dropdowns to currency field type along with other

Currency field type is showing the currency dropdowns which are active true on fx_currency table.My requirement is to add new currency dropdowns(which are active false on currency table), Also needs to add other as an option in the currency dropdown ...

  • Question

Rate Model explained with simple example

In ServiceNow PPM, Rate Models are used to define the cost rates for resources working on projects and demands. Rate Models help calculate the costs associated with resources based on their roles, skills, or other factors. Rate models can be useful ...

  • Article
  • PPM
  • Rate Model
  • Strategic Portfolio Management

Event Management

Hello Folks,Can anyone guide me on what is correlation rules in event management? And, how does event will come into em_event table via MID Server/API Integration. What are the configuration we have to perform in the Monitoring tool side & Servicenow...

  • Question
  • Event Management

Monitoring Tool for Event Management

I have Service Map for S4 Hana and Nasuni, I want to know which Monitoring tool can I use for monitor the alerts (Monitoring tool that will interface with the Service Map).@itom @discovery 

  • Question
  • Discovery
  • Event Management
  • Operational Intelligence
  • Service Mapping
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