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Featured Make AI work for you, one skill at a time.

Make AI work for you, one skill at a time. Discover how AI skills can streamline Incident Management tasks and create a foundation for more advanced capabilities. When you're responsible for keeping work moving across teams and systems, finding w...

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Featured Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. ServiceNow EmployeeWorks is one super app to ask, act, and accomplish work across any business system, agent, or content. The EmployeeWorks Web App brings that to the web as a consume...

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Featured AI Control Tower Observability & Monitoring FAQ

AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

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Featured ServiceNow Arc Hub

ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Not able to call the script include in the arguments from "All" module in incident

Hi Everyone, I have created a Script Include, and with this Script Include I want to retrieve incidents that meet the following conditions:Incidents opened by meIncidents where the caller_id is meIncidents where I am part of the assignment groupI do ...

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Software installed table cmdb

Hi community I dont have SAM module but i want to track what software versions are installed on ci servers. I was planning on using software instance table and the installed on field on cis. I will also use the software package table and relate it to...

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Cancelling Demand Record Best Practice

Hi folks, I'd like to know the best practice for dealing with a demand record that we essentially want to cancel. To us, neither defer nor reject is an appropriate synonym for cancel and have their own uses. I realize we can add an additional state o...

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Demand Management

How are UI Policy Conditions and UI Policy Actions decided in real-time ServiceNow projects?

Hi Everyone, I am currently learning UI Policies in ServiceNow and have a few questions about how they are implemented in real-time projects.For example, when configuring a UI Policy for Incident, Problem, or Change Request tables:In real-time projec...

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Can we delete vulnerable item detection records that were not updated for more than an year

Hi, We have more than 2.8 million records in vulnerable item detections and more than 1.6 million records were in closed state for more than an year. We are considering to implement auto delete rule on vulnerable item detections (sn_vul_detection) th...

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Report of top 100 articles viewed (list)

Hi folks, We are trying to produce a report for the top 100 articles viewed in the past 6 months, and I'm wondering if it is possible to get a list report. We can do this outside of ServiceNow. We know there is a KB Articles Viewed widget in classic...

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Event Management - How to manage clear events coming into Em_ event table

Hi community, We are receiving only clear events from a monitoring tool, without any corresponding open events. The tool is sending clears directly, and no alerts are being generated. My question is: is there any rule or configuration in Event Manage...

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Event Management

Change Management

I recently upgraded my PDI from Zurich to Australia. Build name: AustraliaBuild date: 10-06-2026_0905 Build tag: glide-australia-02-11-2026__patch7-09-17-2026I'm using the Admin role. The problem is that the Change Management Menu does not display in...

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PDI Offline for 4 Days — Infrastructure Maintenance and 500 Internal Server Error

My PDI has been offline for 4 days now. I want to find out if this is a general issue

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Known Error for Problem Managment

I was asked to look into Known error for problem management. I found the following plugin. Problem Management Best Practice - Madrid - Knowledge Integration I installed it in dev and noticed that it forced the user of Knowledge management advanced. S...

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Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops

Ready to get started with agentic AI? Join us for a live two-part workshop series covering setup, deployment, evaluation, and troubleshooting. Bring your sub-production instance and follow along with ServiceNow experts in the redesigned AI Agent Stu...

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How can i create customized Dhasbaord in performance analytics.

I want to create Dash bord with option to show incidents that are open and once list is there should be filter criteria. Please see attached. similar to that I want to create but not able to do it. this can be done using score card.

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Start Here: Agile 2.0 End of Support and Collaborative Work Management

Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. If...

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Collaborative Work Management

Need to populate times in Change Request automatically and in its task too

I am developing a use case where our team must create standard Change Requests from templates that run on fixed recurring schedules, such as every Tuesday at 5 PM. Each Change Request includes sequentially timed tasks with fixed durations, such as Ta...

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Understanding Provider Pre and Post Processing in Skill Kit

Looking under the hood of this feature Introduction In Skill Kit, when creating a custom Skill or updating a cloned one, you may have noticed the ability to add pre-processor and post-processor scripts. The purpose of this article is to shed light on...

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