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Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...
Hi, Need to make sent and received emails visible in the Activity Stream section of the form. ThanksArun
Hello, In an out-of-the-box instance, an ITIL user who has access to the sys_user table does not have access to the customer_contact table by default. The same applies to the customer_contact fields, as read access is not granted by default in an OOT...
Hi, I created stages in my workflow as shown below. The stages are displaying correctly on the RITM record, however, they do not appear when a request is submitted through Employee Center. I have already verified that the stages exist in the stage ...
Hi, I am trying to migrate some of the standard change templates from one instance to another. I took the xml export of the following tables and imported them into target instance:std_change_record_producersc_categorysc_cat_item_category in the firs...
If you're planning to attempt the ServiceNow CIS‑VR (Vulnerability Response) certification, the right preparation strategy makes all the difference. Based on my experience, a structured + smart revision approach works best. Here’s how you can efficie...
In the Now Mobile "My Favorites" list, some favorite cards display a badge consisting of a pencil icon and a text label (for example, Request), while other favorites display only the title/subtitle without any badge.The behavior appears inconsistent ...
Hi I hope you are well We are 3 months away from signing the contract and getting the System Integrator onboardDoes anyone have a Steerco deck pack covering Pre-Mobilisation ObjectivesRequired Business SME ResourcesSME workshops plan cover data flow...
Hi ServiceNow Community, I’m working on a requirement for Virtual Agent / Live Chat where we need to display a greeting message to the requester when a Human Agent joins the chat.Requirement : When the conversation is transferred from Virtual Agent...
Hi!I am trying to create a Catalog Item Page in a Scooped application with a Catalog Item Componen, but it won't work properly.The Record Producer is in the Scooped app and it is creating a new record in one of the tables in the scoopd app.The record...
Hello all, There is a requirement asked from my customer and below is the one:He want us to create a report, like for an Incident if the Assignment group changes to 'Helpdesk' from some other group and if the reassignment count for Helpdesk is equal ...
Hi Team,I'm troubleshooting a Flow Designer approval issue where the Ask for Approval action is being skipped.Flow Output:Action Status: SuccessApproval State: SkippedApproval Reason: "Skipped due to no valid approvers"In my case:The approval is conf...
We use Enhanced Chat on Employee Center Pro. I'd like to understand if there is a way to display the users chat history up front.Currently, the user can only see their chat history once they have asked a question the the UI changes to the Now Assist ...
Hello,We have an active CMDB with ServiceNow Discovery already implemented and running successfully in our Production instance. We are now planning to implement Service Mapping.Looking for guidance on the following: 1. What are the recommended steps ...
Hi Team,I have created a List Collector variable and applied the following variable attributes: glide_list=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=serial_number,ref_ac_columns_search=true,ref_ac_order_by=display_name These attribut...
Hi all, I created a custom Now mobile Theme and It is working fine for me.But When I try to Impersonate Another User the theme is not getting Applied why. I Also seen few people login into now mobile also are not able to see the theme.Thanks In Advan...
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