Products

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

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Now Assist

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Change the Walk-Up widget title

Is it possible to change the title of Welcome to the Walk-Up Experience on this page This is after selecting the Book an appointment in the default widget

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Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

blog

Currently Im getting a data in tabular format , but need it in excel and want to attach it to mail.

I have a requirement where i need to get data from incident table and send the data in excel to mail.using Mail script I'm getting that data in Tabular format, But need it in excel and attach it to mail.

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What's new for Process Intelligence in the Brazil release

I have never been to Brazil. But there's one Brazilian experience I've logged enough hours in that I feel qualified to open a release blog post with: the Brazilian steakhouse. If you've never been, here's the deal. It's called rodízio, and the whol...

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Incident Form View - has it Changed?

I got a report from a staff member that her view of Closed/Resolved incidents in form view has shifted somewhat. Previously when she clicked on an incident in list view (closed/resolved incidents only), if the description was short, then she could se...

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Hide Attachment on Native UI

Hello Folks,I would like to know if there is a supported way to hide the Attachments button/icon on a ServiceNow Native UI Catalog form without using DOM manipulation. I’m specifically referring to the Native UI and not Service Portal.Any guidance or...

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CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release

CAB Workbench Integration with Service Operations Workspace (SOW) – Zurich Release OverviewWith the Zurich release, ServiceNow enhanced the integration between Change Management and Service Operations Workspace (SOW). After the upgrade, users may not...

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Resolved! UI Builder Record Page Sidebar Tabs Collapse but Do Not Reopen

Hello,I'm using the OOB Record Page Tab Sidebar in Workspace. The sidebar works correctly on page load:Attachments opens correctlyTab selection works (highlight changes when hovered and selected) However if I click attachment icon or any other sideba...

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How to fetch timestamp of when the label was assigned to the task on VTB

I am trying to fetch the exact time of when the particular label is assigned to the task on the Visual task board.

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Custom Application Record Producer working in Dev but not in QA on Service Portal? Why?

Custom Application Record Producer working in Dev on Service Portal but not in QA on Service Portal? Even though everything is same. Also Records Producer works fine in both Dev and QA Native UI.

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Dynamic Language Switching Not Working in Virtual Agent

Hi all, I am attempting to turn on the ability for a user to speak a language other than the preferred language set on their HR profile and have the VA switch to that language and continue the conversation in that language, but I am running into a we...

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Virtual Agent

SSO

Multi-Provider SSO Plugin is free of cost or chargeble for customer.

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No data available in the ITSM virtual agent analytics in Topic Tabs

Hi Everyone,I am facing an issue with the ITSM Virtual Agent analytics workspace dashboard (PAR / Next Experience Data Visualizations).Under the Topics tab, widgets like "Chat interaction by topic" are displaying "No data available" ("There are no sc...

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Resolved! Event Management Game in Knowlege2026

Hi All, I know this will be long chase, in knowlege2026 ServiceNow showcased a game for event management. Does anyone can help me to get in touch with the product team for same? I have client has similar requirment. I am also checking this inte...

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Event Management
Operational Intelligence

where is the trend in Platform analytics

Hi community,I am studying Platform Analytics (PA) Fundamentals. I happen to see below pictures but I could not find the trend in the system.could you please share your insight please? Thank you.

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