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Featured USEM - Release Highlights and Upgrade Information

  IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance   ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.   ...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Request Status Agent - Add Attachment

I am wanting to enhance the Request Status Agent to allow users to add attachments to their tickets. I made a copy of the agent, modified the prompt to account for this and added the file upload tool but I can't seem to get it to work. Has anyone sol...

  • Question

Collaborative Work Management - Concerns About Functionality

Dear ServiceNow Community, As we are preparing to transition from Agile Development 2.0 to Collaborative Work Management (CWM), I am currently working to better understand the new functionality in order to be well prepared for the upcoming change. I ...

  • Question
  • Scaled Agile Framework (SAFe)

Clarification on Origin and Origin Table fields in Incident records

I’d like clarification on the Origin and Origin Table fields:What is their intended purpose in the Incident table?How are they populated (manually, via integrations, or system processes)?Are they primarily used for tracking where the incident was cre...

  • Question
  • Incident Management

Resolved! Can someone please explain the meaning behind the following fields, please?

Field nameTablePurpose/meaning/how used?incident_stateIncident knowledgeTask major_incident_stateIncident notifyIncident orderTask origin_idIncident origin_tableIncident parentTask parent_incidentIncident problem_idIncident reassignment_countTask reo...

  • Question
  • Incident Management

Hide variables that weren't filled in the request in Workspace

Hi everyone,I’m working with a catalog item that contains a large number of variables and many different scenarios. Because of this complexity, creating multiple UI Policies to control the visibility of variables in Workspace would become very diffic...

  • Question

External User access on record producer form

I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?

  • Question

Resolved! Workspace - How to add a specific catalog item to a workspace

I am sure I'm missing something obvious here but hoping you can help. I have a particular catalog item which I want to add to a custom workspace. I have added a page to the workspace and used the "catalog item" option from the content. On the right, ...

  • Question

Hyperlink issue in Empoyee centre

Hi all, I am trying to debug an issue but I am not getting anywhere. In employee Service Portal, whenever a user raises a case, the hyper link is coming if i hover on the case in my Request section in portal. But the thing is it is working only for H...

  • Question
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