Products

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured What's New in Now Assist for Creator: Australia EA || Zurich Patch 8 Release (April Store Release)

What's New in Now Assist for Creator: April 2026 Store Release Zurich Support, New Metadata Coverage, Search Enhancements, and a New AI Agent Table of Contents Build Agent: Now Supported on ZurichNew Metadata CoverageSearch EnhancementsIn...

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Featured Quick Start Guide for Now Assist for SPM

Getting Started with Now Assist for SPM !! Please subscribe to this blog for up-to-date information on Now Assist for SPM!! Are you looking to accelerate business alignment with Now Assist for SPM? The resources below provid...

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intelligence
Now Assist
Strategic Portfolio Management

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Training Alert 🚨 Upcoming Instructor-Led GRC Courses You Don’t Want to Miss (Apr - Jun 2026)

Nothing compares to the impact of an instructor-led ServiceNow course. We go beyond the on-demand curriculum — bringing concepts to life through real-time discussion, practical insights, and the questions that truly matter. We don’t just teach wh...

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Audit Management
Business Continuity Management (BCM)
Compliance Management
Integrated Risk Management (IRM)
Policy and Compliance Management
Risk Management

Service Operations Workspace/Custom fields value display in article

How to display a custom created fields values in Service operations workspace, I need to display some reference field values after the arrow mark placed position, I need to display this for knowledge article in SOW, please check below screenshot and ...

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How Mature ServiceNow Organizations Manage Feedback

Once ServiceNow is implemented, the real work begins. A mature organization does not treat feedback as isolated surveys or scattered metrics. Instead, feedback becomes a governed, platform-wide discipline that drives measurable improvement over time....

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To stop email notification for "Requested for" field when offboarding catalog form is submitted

How can I prevent email notifications from being sent to the Requested For field when the catalog item is the offboarding form? I want this change to apply only to the offboarding catalog item and not affect any other catalog items.The notification i...

Question

Resolved! Theme builder - Themes created via THem Builder does not show in the "Manage your themes" page,

Good day, Please can you help to see where I am gong wrong. Running on a Xanadu build.1. Installed Theme Builder2. Create theme using the Theme Builder "Create Theme" button3. Make my edits following the prompts.4. When I get the the next stage of tr...

Question

Build Agent is now in ServiceNow Studio! (And other great updates in Australia)

On this episode of Developer Passport, I sat down with Andrew Vitollo and Matt Ripley, the product managers behind ServiceNow Studio and Build Agent, to dig into what's new. And the headline is pretty simple: Build Agent now lives in ServiceNow St...

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Resolved! Find who a chat is offered to.

This is related to the Advanced Work Assignment and Chat routing. In this table - awa_work_item There is a field named "Offer count". Anyone know if there is a way to see what Agents the chat was offered to in the order it was offered?

Question

Order Guide's 'choose option' interface in service portal

Hi Everyone, While submitting an order guide from the portal we noticed that some(4 out of 5) of the variables was set to red only under the 'choose option tab' we didnt place any UI policy on the portal and these variables are created on the order g...

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Cisco Room Bar and Cisco Room Navigator

Can someone tell me if these are categories as Model category=Computer?are Model category=?

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Platform analytics user guide / KB article

I was wondering if we have Platform analytics user guide / KB article which i can share with dashboard owners to advise what changes are expected and how it will improve the productivity

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Flow breaks when the state of catalog tasks are manually changed

I have a flow attached to a Catalog Item which basically flows as noted below. If any of the tasks are manually changed to anything other than "closed complete", it breaks the flow, the fulfillers of this request need the ability to track the state o...

Question

"New" Data Certification - Data Certification experience in CMDB Workspace

Use Case Data Certification manages scheduled and on-demand validations of data in the CMDB and related tables. Note: Not exclusive to CMDB tables, supports all tablesFor regulatory or procedural reasons, information in the CMDB requires checks for a...

Article

Custom Bulk Case Loading - The Setup

I'm going to do a series about Bulk Loading HR Cases. There is a bulk loader tool in the platform for creating multiple HR Cases in a single step. Let's start by doing an overview on how it works. Click the Bulk Case Requests link from the left navig...

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CSDM Lifecyle stage status Descriptions / Definitions for each value ( Alm Asset , CMDB CI )

Hello Great People, My organization has started to implement CSDM 5 into our Dev environment and eventually Prod in the near future.I come from mostly the CMDB world and want to have a clear and concise understating of what each field actually means ...

Question

Redirecting users to new EC home page from saved as favourite in the browser

Hello,Would appreciate advice on how to manage transition from ec_dashboard to ec_pro_home page in terms of users who might have saved xxxxxx.service-now.com/esc?id=ec_dashboard as favourite in their browser.I tested this in sub-prod by first saving ...

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Adaptive Authentication: Force SSO for specific IP ranges, Fallback to ID/Password Login

Hi, all I am currently working on implementing Adaptive Authentication in ServiceNow and facing some challenges with configuring the authentication method within the policy conditions.My Goal:I want to implement the following login behavior for our f...

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