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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

  Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

  • Article
  • Workflow Data Fabric
  • Zero Copy Connectors

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

why ans is returning null?

Script include:function onSubmit() {   var g = new GlideAjax('validation');    g.addParam('sysparm_name','checkLength');    g.addParam('sd',g_form.getValue('short_description'));    g.getXMLAnswer(getResponse);    function getResponse(response){     ...

  • Question

ServiceNow and SailPoint Identity Security Cloud Integration

I need to integrate with SailPoint for  access requests.https://store.servicenow.com/store/app/28d1bfaa1ba46a50a85b16db234bcbe7the above store application I have installed.this is for ServiceNow and SailPoint Identity Security Cloud IntegrationNow i ...

  • Question

HR Task includes HR Case number

On our HRSD Support Center in the My Tasks page, there have been many requests to display the Parent HR Case number onto each HR task ticket. There are many use case where an HR Task will be assigned to a user who doesn't have access to the backend t...

  • Question
  • Case and Knowledge Management
  • Human Resources Service Delivery

Mean time to resolve report on interaction table

Hi Team ,Need quick help on on report 1.MTTR - Interaction Management Please guide me and help me to achieve the requirement .Which is the best practice to create above report and methods with solution .i will provide you the required information .We...

  • Question

tables for facilities

hi, i have a use case to create a catalog item where user can submit request/complaint for facilities in the organizations (such as aircond, fan, desk, chairs, etc.) 1. is there an ootb table that i can leverage to store this inventory?2. would it be...

  • Question
  • Service Level Management

Customised topic not working for VA

Hi, I am trying to customize the greeting of virtual agent. It should include the username(customer name).  I have created the  topic. But when trying to use that topic,  the topic is not appearing in search. Please suggest what I might have missed. ...

  • Question

Resolved! Simple List in Platform Analytics is missing basic functionality

Hi there.  wondering if anyone has any ideas or suggestions on simple lists.  Here are three things that are a problem for us with #1 being a showstopper for us to migrate before being forced as this will interrupt a lot of users. Description: The re...

  • Question

links are broken in AI Search with Now assist

Hi Team, We are experiencing an issues where we are not able to open link from the AI search with now assist results. In short , the links are broken in AI Search when enable Now assist   Kindly assist with the troubleshooting steps  Regards,Amit

  • Question

Advanced work assignment assigned to field

Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system?  Thank in Advanced 

  • Question

walk-up location

Can someone explain the purpose of the Closed Record Producer field in the Walk-up Location Queue (Administration tab) in the Walk-up Experience module? I’d like to understand when and why this field is used.

  • Question
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