Products

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Hide Offboarding case from My Requests in Employee Center for subject person

I’m trying to hide Offboarding HR cases from the Subject Person in Employee Center → My Requests, only when the user is an external worker (contingent worker / subcontractor) based in Spain. HR Criteria and COE configuration are not working, as the c...

Question

NOW mobile customisation

OOTB on now mobile when we view an approval record it gives very brief details on the change, which isnt enough to make a decision. How can I add all the relevant details or give a link to the change record to see the details?

Question

Approvals in Service Operation Workspace

Hello everyone, we're facing an issue with the SOW and I just want to ensure that I'm not missing something important. If some parts of the post feel like I'm ranting, that's because I am. A lot of our customers are using the SOW for basically everyt...

Question

delta exam

Hello Team,My ServiceNow Learning Portal email ID and my Web / certification email ID are different.Because of this mismatch, my CSA/CAD certifications are not getting linked properly, and the Delta exam notification is not visible in my Learning Por...

Question

Scripting

What's the use case for disabling syntax highlighting in the Script Editor?noticed there's a feature in the ServiceNow Script Editor that allows you to disable syntax highlighting and script formatting. I'm curious - what's the practical reason for t...

Question

Asset & CI Field map

Hi Team,Could you please help me identify which fields in the alm_asset table are populated from Discovery Source?We have already identified the data coming from Oracle (for reference, I have attached the screenshot). However, we are unable to determ...

Question
Discovery

Playbooks in Project Workspace: Guided Project Execution

Playbooks in Project Workspace A Playbook is a guided framework that walks project teams through key phases and activities across the project lifecycle. It acts as a structured guide to ensure critical steps are completed, helping maintain governan...

Article
project workspace

Report - add a sort with a dot-walking field

Hello everyone !I have a question about the configuration of a report based on the [goal] table. We would like to add a sort on a principal project field (u_rank), but the field is not proposed on the list, we only see date or datetime fields (see th...

Question

How to add incident details in Agent Chat in Agent Workspace

Hi Community, I’m working on a requirement related to Live Agent Chat and the record preview card that appears when an agent pastes an Incident number into the now assist in virtual agent.Scenario:An end user starts a chat with a live agent.From Age...

Question
AI Search
Virtual Agent

Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages

Hi Everyone,I'm new to working on stories and not getting the below requirement, can someone please help me on this:Requesting DB View to allow reporting on related Project Tasks, Changes, and Outages. An M2M table exists for Changes and Project Task...

Question

Servicenow Integration with ADManager Plus

We want to integrate ServiceNow with ADManager Plus so that ServiceNow can trigger on‑prem Active Directory actions (like adding users to security groups for Power BI access). We need clarity on what exact integration setup is required between the tw...

Question

How to Create a Second RITM Under the Same REQ After 14-Day Delay in Flow Designer?

Hi Community,I have a requirement in ServiceNow where:A user submits Catalog Item A.A Flow Designer flow runs for Item A.After 14 days, I need to automatically submit Catalog Item B.Both items should belong to the same Request (REQ), so the final res...

Question

When I am trying the to transfer case I couldn't get the off board leaver service

Hi team. I am facing the issue in HRSD case. We have HR service (off- board leaver) when I am trying to transfer the case. In the HR service I didn't get the off- board leaver HR service. when HR service active is false. We couldn't be able to see th...

Question

How to show “Name – Site Code” in reference autocomplete?

I have a reference field where autocomplete search works using:ref_auto_completer=AJAXReferenceCompleter, ref_ac_columns=name;u_site_code, ref_ac_columns_search=trueI can search by name and site code, but the autocomplete dropdown still shows only th...

Question

Resolved! Issues While Moving Decision Table Update Set from One Instance to Another

Hello all,I’m trying to move a decision table created in the Dev instance to the Test instance. I created the entire decision table from scratch and ensured each update was captured in the update set. While moving the update set, there were no previe...

Question