Products

Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

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ServiceNow Impact

Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company Author: Teresa Purdy Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

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Document Intelligence
Generative AI
Predictive Intelligence
Task Intelligence
Virtual Agent

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

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Featured Unlocking the Power of Predictive Analytics: Help Shape the Future

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...

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Predictive Analytics

Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”. We welcome you to begin your journey to USEM...

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Unified Security Exposure Management
USEM
VR
Vulnerability Response

innovation management

As an Idea Manager,I want the Idea Number, Category, and Owning Territory fields to be displayed on the form when I click Open in Platform,So that I can view key details and edit Category to associate the idea with one Portfolio value, while Owning T...

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reporting trouble

hi All, I trust this email finds you well. Situationi want a report showing all incidents in a period of time where i can specify in a filter the it owner.The "IT owner" is a reference field in the business application form.We use the "configuration ...

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Hi All
i trust this emai

In Change request

In change request ,(please reffer to the screenshot) GRAY circle: Can you put that as read only (cannot unpin for users)RED circle: Can you rty to remove it?BLUE cicrle, it is possible to change it just like the image below?

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Creating Risk Conditions

My first time creating a Risk Assessment and Risk Condition. I believe the first part of the Risk Assessment was okay. I created it with the conditions Active = true and Type = normal. I created 3 Assessment Metrics: Question: Is there a rollback pla...

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How to embed Virtual Agent in an external site - Updated for Tokyo

The ServiceNow Virtual Agent web client can be embedded in an external site other than your Portal. Below is a step-by-step guide on how to embed your Virtual Agent in an external site. It also contains steps on creating a custom URL, which is a requ...

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Multiple Versions
Virtual Agent

Semantic Indexed Fields not showing up in Search Retrieval Tool configuration

Hi there, I'm currently completing the lab in the course AI Agents - Configure AI Agents. There's a step in the Lab Guide where I have to create a Search Retrieval tool, which searches Knowledge articles based on their titles and bodies. According to...

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Scripting Single Score Data Visualization

Is it possible to use a server-side script on single score data visualization for pa_dashboard?

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“My developer instance is offline.

My developer instance (dev296140) is offline. I’ve tried refreshing it multiple times, but it still isn’t waking up. Please help.

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Service Bridge transforms for state - how to do nothing for x state?

We are using service bridge RTD (Remote Task Definition) and have configured a state mapping transform. However, we have a state on our provider instance which when selected we do not want that state to send any state change to the consumer. Any idea...

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Employee Center taxonomy creation

Hello, In personal instance I try to create a new taxonomy. To do that I simply clone a default 'Employee' taxonomy, add a name and in Portals > Employee center > Taxonomy, I change taxonomy to my newly cloned. The problem here is that after making ...

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Resolved! Out-of-the-box system administrator account best practices

Hi all, I'm seeking information regarding the system administrator user record that's created by default when setting up an instance. I want to confirm some information in case I am wrong. My manager wants to know:1. What's the password complexity s...

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How can i chance the zurich version into san diego

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How to report on most-used Platform Analytics Workspace dashboards?

I’m trying to determine how (or if) we can report on usage of Platform Analytics Workspace dashboards. I already have an indicator for the classic dashboard framework using the sys_ui_navigator_history table to show the top 10 most accessed dashboard...

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Chat functionality is not working in Team after ServiceNow/Team Integration

Please assist Team,After integrating ServiceNow and Team and the following plugins has been activated;ServiceNow for Microsoft TeamsNow Assist in Conversational Catalog RequestNow Assist for IT Service Management (ITSM)Now Assist for PlatformNow Assi...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

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