Products

Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

blog

Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

Article
Release Updates

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

blog
Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

blog

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

blog

Instance Offline: Recovery may take long. You can wait, or release it now to request a new one.

Hello, I've developped a really appreciated feature on my PDI for a customer. I was supposed to present it to my customer in two days.. now. .impossible just cause suddently you decided to hibernate and offline my instance. FOR NO REASON. (it was not...

Question

Hardware Asset Inventory

I would like to conduct a hardware asset inventory using ServiceNow.This primarily involves taking inventory of the PCs, tablets, and mobile devices used within the company. There is an option called “Inventory > Asset Audit” in the Hardware Assets w...

Question

How can I learn ServiceNow effectively?

I am new to ServiceNow. What are the best resources and steps to learn ServiceNow effectively?

Question

How can I learn ServiceNow effectively?

Hello everyone, I am currently learning ServiceNow and would like to know the best way to learn it effectively. Could you please share your tips, learning resources, and practical exercises that helped you understand ServiceNow better? Thank you!

Question

Worknotes are Duplicating in rm_story table whenever I added the urls

Question

"Your metrics" on IT Agent Dashboard not showing personalized data for logged-in user - SOW

The "Your metrics" tab of the IT Agent Dashboard in the Service Operations Workspace should show personalized performance data to the logged-in user. When I impersonate different users, the data appears exactly the same for all users, implying that e...

Question

Restricted access to content pages

Hello All, Currently user with content_manager role can access all the content pages and able to make changes to all the pages, but we have lot of other teams who needs access to edit, create content pages for their teams giving content manager role ...

Question

Restict the email notofications when incident is assigned to specific groups

Requirement: When an Incident is created and assigned to an Assignment Group, the “Incident assigned to my group” notification should be triggered for the members of that group. However, this notification should not be sent when the Incident is assig...

Question

Smarter Triage: a layered AI architecture that keeps costs in check at scale

High-volume triage is one of the most common pain points in enterprise service management. Requests come in through portals, voice, emails, EmployeeWorks... Every one of them needs to land with the right workflow before any real work can begin. The...

blog

HR Case assigned to is not populating

Hi Team,When I raise a case, the assignment group populates correctly, but the 'Assigned to' field remains empty. We set the assignment group at the HR Service Template level. I believe the OOB matching rules are responsible for populating the 'Assig...

Question

SG Workspace ONE Not Tagging Duplicate Handheld Device CIs

Hi fellow developers,I'm hoping someone can help me understand an issue I'm experiencing with SG Workspace ONE and CMDB duplicate detection.I have several Handheld Device CIs that share the same serial number. When SG Workspace ONE runs against these...

Question
Data Foundations
Service Graph Connector

CMDB Design and Implementation best practices

We have Service Now in our organization and it was modified by a third party vendor to support a basic Ticketing System with Request and Incidents as well as a Change Management system. The vendor who provided the product did not create a system that...

Question

Print knowledge article (widget only) with Service Portal formatting preserved

I have seen similar questions posed throughout the years but none seem to be specifically answered, or the solution might have adapted since. We are on Australia patch 5. I want to be able to share a draft copy of the article, formatted as it would a...

Question
Knowledge Management
Service Portal

CSDM life cycle stage and status startup

We are planning to use life cycle stage and status in servicenow CMDB but is there any standard checklist on how to start using these. As far as we know we have started working on this below checklist. Is anyone have suggestions on this topicAnalyze ...

Question

Schedule Assistant in Change request conflict detection

Hi All, When I clicked on schedule assistance on a change request conflict calender, it is saying no schedules available even when there is a upcoming maintenance window in few days. We are using oob change request conflict detection process. Please ...

Question