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Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Today, December 11th 2025, ServiceNow relea...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Change Enablement & Federation: Maintaining Change Velocity in Regulated Environments

With modern digital organizations transitioning to DevOps concepts for faster and higher volumes of change, creating a concept of modern change enablement is a new challenge for many teams. This issue can be more apparent in regulated environments wh...

  • blog
  • Change Management
  • Continual Improvement (CIM)

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

  • blog
  • AIOps
  • Service Operations Workspace

Featured Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag!

Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag! #BuildWithCreatorStudio Challenge   It's time to get creative! The #BuildWithCreatorStudio Challenge is here, giving you the chance to build innovative solutions using ServiceNow'...

  • blog

SPM KPIs

Dear Community, Often I see SPM customers asking the SPM KPIs that can be used to define the success - some term it as SPM success KPIs. As a best practice, this exercise need to be done in the initiation phase of SPM implementation. This means captu...

  • Article
  • KPIs
  • SPM

ITSM Knowledge Article View Tracking

Hello,How often do you reset the knowledge article view count tracker? Is it every 30 days starting with the day an article is published? 90 days? Six months? A year? What time range gives you an accurate idea of user acceptance and self-service use?...

  • Question

How to Create a New Tab with Related Lists in SOW

Hi everyone,Does anyone know how I can create a new tab in the SOW? I need to create a new tab where I can add new related lists, similar to what we have in the Related Lists tab.   Thanks in advance,Flavio

  • Question
  • UI Builder : Next Experience

SAM Pro - Software Lifecycle Report (EOS/EOL)

Could you please suggest what are all possible ways and features available in SAM Pro to increase the normalization rate for discovered software.Also, I noticed that software lifecycle information (EOL/EOS) is not populated for many discovered softwa...

  • Question
  • EOL
  • EOS
  • Lifecycle
  • normalization
  • SAM
  • software

set assignment group

I want to set assignment group for request on the basis of type of request and location from workflow how do i do that.

  • Question

The script include is not working for SC_task

I am working on a SC task form where it has a reference type field that refers to "cmdb_ci" table . the task is to filterout the service option with status "retired" .there is a oob dictionary override , reference qualifier :javascript:new Task...

  • Question

Service Catalog API (order_now) Not Respecting sysparm_requested_for

Hi Everyone, We are running into an issue with the Service Catalog API on our Zurich instance and are hoping the community can help us figure out what is going on. What we are trying to doWe are performing an integration that submits catalog item req...

  • Question

Control owners should only be able to see controls which they are owner of

I want control owners (entity owners) to have visibility to controls they are owner of. I have granted they sn_grc_business_user_lite role. But now they have visibility to all the controls in the system. What is the best approach to limit their visib...

  • Question

Flow Designer

Which of the following is NOT a Flow Designer feature?A.Run a flow from a Catalog itemB.Call a flow from another flow or subflowC.Add stages to a flowD.Test a flow using the “Run as” featureDo we really have Run as Feature , B or D ?  

  • Question
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