ServiceNow CSM vs Salesforce Service Cloud

[anthony8]

I'm evaluating if ServiceNow CSM has Account Management, Contact Management, etc just like Salesforce Service Cloud. Does it? Does ServiceNow has a CRM module too? I'm current using Siebel Oracle but evaluating a new case tool that has Account Management, Contact Management, etc...

[Rama Krishna6]

ServiceNow doesn't have a CRM module but has the contact, account hierarchy supported. 

[anthony8]

Hi Rama,

So you're saying that ServiceNow has contact and account management?

Thanks,
Anthony

[Rama Krishna6 · Accepted solution]

Yes we have account and contact management in CSM.

[arnoh]

I agree with Rama, we have account and contact management in CSM.

But choosing for ServiceNow is all about the platform and its capabilities for handling complex processes and long term solutions than just 'a tool for a certain process'. Also it can handle interfaces with true CRM systems just fine 😉