Products

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured ITOM Visibility Resource Library

The ServiceNow platform is underpinned by a single architecture and a single data model. A single architecture means that all platform applications seamlessly work together and are enhanced by a set of core capabilities - such as workflow, integratio...

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Page inaccessible after upgrade

After having upgraded my instance to Australia, I can no longer access this page (see attached screenshot). I've checked the ACLs and even tried creating a new one that explicitly allows access to the page, but no matter what I try, I still get this ...

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Key Features Released in Q1 2026 for Security Incident Response (SIR)

From MITRE ATT&CK + D3FEND integration to AI-powered connector building — here are the highlights of what’s new in Security Incident Response (SIR) this quarter. Check out the release notes for more details: https://www.servicenow.com/docs/r/store-re...

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Integrations
MSIM
Security Incident Response
Security Incident Response Workspace

Modern Change Management - Implementation Office Hours - Best Practices & Challenges

A big thank you to everyone who registered and came to our Change Management and release 'Implementation Open Office Hours' - where we addressed adoption issues and had an open Q&A related to modern change. Attached are the Modern Change deck for ...

Article

How to group the issues in sn_grc.issue table in compliance workspace?

I am able to group issues and create a parent-child relationship in Classic Ui by selecting multiple issues and clicking on the group button in the list action header. I would like to achieve the same functionality in Compliance workspace.

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Enable watch list option on esc portal under my request search option

Hi Team, We are using ITSM professional. We have a requirement to add watchlist option on the esc portal under my request search option where we can find the open request and close request. PFA snip for your reference and assist us. Thanks & Regards,...

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Integration with Microsoft Entra ID/Graph API to generate TAP (Temporary Access Passcode) Docs

Hello All, Is there any documentation available for integration with Microsoft Entra ID/Graph API to generate TAP (Temporary Access Passcode). There are resources available to retrieve User profiles and group Information using Entra ID/Graph API, but...

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Vulnerabilities present in qualys but not showing in Servicenow

Hi All,I’m facing an issue with the Qualys Host Detection integration in our environment and need some guidance on how to troubleshoot it.Example For the CI “abc 002”, a vulnerability with (Host Id) Source ID - 105025031 exists in Qualys — this has b...

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Script seem not executed by the LLM from Custom Skill

Dear all,As part of my learing on Now Assist and custom skil, I try to build a skill which scan an incident for good data quality.For that I have created a script include as below which specify the rules to follow :var IncidentDataQualityEvaluatorTes...

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Implement a country-based filtering system in the Employee Center portal

Hi Team,I am working on implementing a country-based filtering system in the Employee Center portal in ServiceNow. The requirement is that users should, by default, see knowledge articles relevant to their country, but also have the option to view co...

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How to have tooltip on esc portal

Hello All, I want to have a tooltip on esc portal when i hover on taxonomies and widgets. Can someone help me how to achive this

Question

How can I give access to a Record producer to the manager

Hello Everyone,Help me with this!Scenario: Employees of a particular country have access to a record producer, but there are employees whose managers are not from that country but they need access to this country. I can give access via static conditi...

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sn_vul.remediation_owner role attribution

Hi Community, I'm finally posting this question as it's something that has been puzzling me for a while. As per the docs here Assign sn_vul.remediation_owner - Remediation Owner to users and groups.Users and groups with this role remediate vulnerabi...

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Set Polaris Theme as Default for a new instance (Zurich)

The default theme for our new instance (Zurich) is Coral. How can we make Polaris as the default theme for all users? As per checking, this can be done via Theme Builder. I was able to make the Polaris Theme as my default on my PDI (see image). Howe...

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Getting Started : Next Experience

Question about SN scoped application mapping within CSDM 5

Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...

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Core Asset Management vs HAM Pro - What You Actually Get (and When to Upgrade)

One of the most frequent questions I see in the ServiceNow ITAM community goes something like this: "We already have ITSM - do we actually need to buy HAM Pro?" The answer depends entirely on what problem you are trying to solve. The honest truth i...

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