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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

 Image by Laura Montagnani from Pixabay    Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave   If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

  • Article
  • Integrated Risk Management (IRM)

UI Action visibility

There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .Can anyone help me on this ?

  • Question

prevent redirection of catalog item to backend view

Hi everyone,I need your help with a requirement. When I open a catalog item or software catalog item in the Employee Service Center (ESC), it redirects me to the backend view of the catalog item. I would like to prevent this redirection.Does anyone k...

  • Question

Can i show template inside a variable

Hello All,I want to have a template where i will have some patient details.like name ,age,gender like these will be questions.and these questions even i can store in a table as well i have a custom table even i can reuse that if we need.My requiremen...

  • Question

"No results found" in resource filter in dispatcher workspace

Hi Community,I’m facing an issue with Dispatcher Workspace resource filters in Field Service Management.In Dispatcher Workspace, I’m unable to use the Agents and Skills filters. When I try to select skills, it shows “No results found”.

  • Question
  • Tokyo

Restrict Incident Date Selection ONE MONTH AGO

I have created a record producer with a variable called Incident Date, and I need to restrict users from selecting a date that is more than one month old. For example - if today’s date is 07-Dec-2025 and I select 06-Nov-2025 or any date before that, ...

  • Question

Opened for name populate in email body

I need to create a simple notification email script to display the ‘Opened for’ name in the notification body. The scenario is that I am creating a notification on an HR Task, and I want to show the ‘Opened for’ name from the case associated with thi...

  • Question

KB article configuration

Hello Community,   This above article is created by publishing one policy . I have one requirnment i want to show valid from and valid to date of policy from that policy record in highlighted area of kb article . will  you please help in configuring ...

  • Question

Resolved! Pattern execution on ACC - check-allow-list.json manage commands (powershell)

Hello, There is attached check-allow-list.json.zip file in KB1585764 which contains all possible commands to get application patterns working almost 1000 commands.There is not commented which pattern is using which command. I tried to just include co...

  • Question
  • Discovery

Transfer Events (em_event) data between Servicenow instances

I'm working on an Integration where I need to transfer (copy) the events data present in em_event table from one Servicenow instance to other Servicenow instance. Can someone guide me how on to achieve this ? I don't want to use update set or export ...

  • Question
  • Event Management
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