The content you are looking for has been archived. View related content below.
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive thre...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Hi Team,I am working on a Platform Analytics dashboard that contains approximately 20 reports based on different tables, including:Incidentsc_requestTaskMetric ResultInteractionI have common Platform Analytics filters on the dashboard, such as:Create...
Hi Experts,I am looking for guidance on a design approach within ServiceNow IRM Risk Assessment Methodology (RAM).Business RequirementWe are implementing compliance management where:Each Citation is assigned to a Compliance Owning Team.The Enterprise...
Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...
For the stock room Audit using the mobile app, when we scan the barcode during the audit, it fetches the manufacturer + Model + Serial number of the machine. We need to fetch only the serial number because this is a unique field and easy to validate....
Hi All,I would like to merge the OOTB (Out-of-the-Box) and custom scripts in the skipped records; however, the Save Merge button is not working.Could you please guide me on how to use this functionality? I noticed that the Save Merge UI Action is ava...
Hi Team,We have a requirement to access data across domains.For example, we have two standalone domains: INM and TOP. Under these domains, there are child domains such as INM Sales under INM and Support under TOP.Users from the Support domain need ac...
Hi everyone,I have a dashboard with a Category Interactive Filter.The same filter is already working correctly for my Incident and Request reports.Now I have a third report based on the Task [task] table. I need the same Category Interactive Filter t...
I've heard a roomer that Workforce Optimization for HR is being deprecated, is that correct?
Hi ServiceNow Community,I’m trying to automate the New Desk / Desk Change Request flow using native ATF on the Employee Service Center (ESC) portal.For Moving From → Building/Floor/Space, Set Variable Values (SP) works correctly and all three fields ...
End users raise incidents generally from portal through a record producer so is there any way from where we can add the related search results? so that users can view knowledge articles when they enter short description in that record producer field....
Does ServiceNow have a native repository to store codes similar to Jira? I know in the past it was not available in SN but a lot has change to date.If there is none in SN, what integration would you recommend e.g. Jira, GitHub, etc.
Hi Community,I have a reporting requirement where I need to identify incidents that originally started with a specific Assignment Group (Service Center OR Service Desk), even if the incident was subsequently reassigned to another group.RequirementFo...
Hi Community,We have an HR service that is used to assign roles to users. We configured a Flow Designer flow with two approval steps:Manager approvalGroup approvalBoth approval steps are completed successfully. However, in the HR case Activity Log, o...
Hi All,While creating Evidence collection detail for the Evidence request from the Audit workspace in ServiceNow, With the user who is having "sn_audit_ws.auditor or sn_audit_ws.supervisor" roles, getting the below error is populatingError message :...
I can't clear scans for 'Name' for Impact Scan Findings of: Sn_SE10241 Discovery schedule names should be related to what is being discovered.For the Impact app - Impact v8.0.10, App id: sn_impact_custI am not having luck on clearing the Findings Sc...
We want your journey here to be as great as can be, so we have put together some links to help you get quickly familiarized with the Community.
| Subject | Author | Posted |
|---|---|---|
| 9m ago | ||
| 29m ago | ||
| 44m ago | ||
| 45m ago | ||
| an hour ago |