Products

Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

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Platform Analytics Migration tool

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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i want to display catalog item variable related sc_task on to platform analytics dashboard

i want to display catalog item variable related sc_task and another custom table variable, on to platform analytics dashboard. created a Database view by using the above said table. my ask is Catalog task is having few Variables, how to get them to d...

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How to track the sprint history (what stories were in a sprint)

Some stories will be part of more than 1 sprint.Example: STRY123 was developed in Sprint 1, but validated and deployed in Sprint 2. I would like to track how many sprints a story is part of.I would like to track how many stories get added to a sprint...

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DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However, I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

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SOW edit the create drop down on a record

Hello,When in Service Operations Workspace on an incident there is a drop-down on the right hand side that lets us create an associated record to the current incident. I am trying to add an additional option to this list because we have a custom inci...

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Creating donut that tracks current count of records expired, expiring in 90 days, and not expired

How do I configure a donut data visualization to do the following: The donut will display the current count of the number of records that are- Expired (date is empty)OR- Expiring in 90 days (date is within 90 days from today)OR- Not expired (date is ...

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Resolved! Creating indicator that tracks count of records expired, expiring in 90 days, and not expired

How do I configure the data visualization and/or indicator to do the following: I want to create a trendline data visualization using an indicator. The indicator will take a monthly count of the number of records that are- ExpiredOR- Expiring in 90 d...

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Report on Agents who ONLY got 10s in surveys for the week

I'm running a pivot table report to show actual results across the top and agent names down the left. I want to filter this report to only show the agents who ONLY got 10s. If I filter to 10 then I get the agents who got SOME 10s if that makes sense....

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How should S/MIME email encryption be implemented in ServiceNow

Hi everyone,we have a requirement to send certain emails from ServiceNow in encrypted form. We are currently looking into S/MIME, but I am struggling to understand the complete implementation approach and which components need to be provided by Servi...

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Mapping from data source

Hi,I want to know which data source is updating which fields on computer record.ex; which data source is updating 'Department' field on computer ci record. I am referring "cmdb_datasource_last_update" table to collect this data. I want know confirm i...

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[Zurich] Config-driven master flow for 100+ catalog items

[Zurich] Consolidating 100+ per-item catalog flows into one config-driven master flow — how do you handle the variation?Hi all,On Zurich, Flow Designer only. Looking for guidance from anyone who has done this in a real environment.**Current state**~...

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Can ServiceNow App Engine integrate with an external mobile app through REST APIs?

Can I connect a mobile app to ServiceNow App Engine so that the two can exchange data using APIs?

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Exporting Custom Configuration

I have a custom helpdesk case table in our instance that extends the OOTB case table (sn_customerservice_case). I have a need to export the relevant configuration files (Column's BR, Choice values, Scripts, Form Design, UI Policy etc) associated with...

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Is there any way to increase number of available semaphores and/or Queue Depth Limit?

A big number of records are being written to tables all at one time (which needs to take place) and the following error comes up: "Rejecting request [request number] because too many prior requests of the same kind are already waiting to run". For t...

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ServiceNow Provider Notifications: Configuring One-Click Approval in Microsoft Teams

OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...

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Managing after sprint is complete in CWM

After a sprint is complete, currently our process is to keep the story on the sprint and associate the sprint with a change or story -> release with a change. (I am trying to get our organization back to the normal way of doing things). When I view t...

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