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Featured Register Today! 2026 September EA Vision Series - Roadmap, Customer Stories & much more...

Enterprise Architecture Vision Series – September 2026 Enterprise Architecture has never been more central to how organizations survive — and thrive — through transformation. From AI integration to platform modernization, the decisions your EA team ...

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Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Featured Third-party model providers are the recommended defaults for ServiceNow Otto skills and AI Agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) ServiceNow Otto skills and AI agents. The rollout is tied to individual store app release schedules, di...

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Release Updates

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Setting who can delegate for other people

Help on why this is not workingI want to allow a user, an admin or the account svc_snow_mw to set delegates for people.This account is our connector with ServiceNow and Moveworks we have running outside of ServiceNow.Users and admins can still set de...

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20 Year Customer, User, Developer Here | Australia/Newer Report Builder Sucks!

DifficultTools are all over the placePoorly organizedMixed font and sizeOdd coloringRight eyed focusWasted space80% of the customers have always used 20% of the tool. Now we're being forced by the 20% into dialogs and multiple pages to execute the s...

Question

How do I limit decimal points in a currency field?

Hi all, I'm currently building a form, and on it I have several fields which hold a monetary value. I have selected Currency as the field type. However, I have been tasked with limiting the decimal points (to 2) to avoid the potential of erroneous va...

Question

Serial number mandatory oob on cmdb_ci? Does anyone actually leave this like this?

If you do leave it mandatory, what does your health dashboard look like? (Mine's a mess because of it) If you disable this, what did you do to make it required on child classes? Dictionary overrides?

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What is the recommended way to call external REST APIs (GET and POST) from a UI Builder workspace

I am building a new workspace using ServiceNow UI Builder and need to integrate it with an external API.What is the recommended way to call external REST APIs (GET and POST) from a UI Builder workspace? My application needs to send requests to an ext...

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chassis type getting updated

hi all, for some of the server ci , chassis type is coming desktop , if we manually update , tried creating manaul reconcile rule but did not work . how can i restrict update from sccm or servicenow if updated manually . business ask if model.name ha...

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"Request Access" button is visible when documents are not attached Legal Req in Legal Counsel Center

Hi Everyone,I am facing an issue with the Request Access button on the Documents tab in Legal Counsel Center (Configurable Workspace) on the Legal Request table.Behavior:When a Legal Request record has 0 attached documents, the Request Access button ...

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ServiceNow Otto in Microsoft Teams

Hi, Does anyone integrate their Now Assist to ServiceNow Otto(Microsoft Teams Apps) ? How was your feedback so far? We are getting a very slow response and timeout to this integration.

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In Australia version ,When doing project global search it should open in Project Workspace view.

In Australia version ,When doing project global search it should open in Project Workspace view.Please suggest me approach through EVAM or anyother.Thanks

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Server name flipping by different data source also server getting recognised as computer

We identified that the CI is experiencing Name attribute flapping because SG-SCCM and SG-SolarWinds are reporting different Name values for the same CI. Additionally, SCCM is reporting the CI as cmdb_ci_computer, while SolarWinds reports it as cmdb_...

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Instance Offline: Recovery may take long. You can wait, or release it now to request a new one.

I am facing this issue with my PDI.

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Claim Your Brazil Developer Passport Badge Here! 🎖️

The Developer Passport for ServiceNow's Brazil release is officially underway, meaning that if you've taken the time to tune in to one of the eleven livestreams, you've earned more than just knowledge. If you're reading this between now and Septemb...

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Introducing the New Demand Management Experience

Strategic Portfolio Management · Introducing the New Demand Management Experience A smarter, guided way to manage demand — built on the same data you already have, ready to use today. Introduction With the Australia release, we're introducing ...

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Video Attached to Knowledge Article Not Playing After Publication

I have attached an MP4 video to a Knowledge Base article. The video uploads successfully and is available while editing the article. However, after the article is published, the video does not play when accessing the published KB article.I am trying ...

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Capacity and Resource Planning for EAP

How should teams handle capacity and resource planning in SPM when the same resources are shared across Project and Agile teams? We're using EAP, so Epics/Capabilities/Features are created as Planning Items, which don't extend the task table, so we c...

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Demand Management
Enterprise Resource Management
Project Portfolio Management
Scaled Agile Framework (SAFe)
Service Portfolio Management