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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...
Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Curious to get a demo of the latest ServiceNow Risk capabilities for Q2 26? Every release, we post a list of demos of the latest risk and compliance features in our portfolio. Come back as we add more demos as we approach our Q2 release day on June 1...
Hi everyone,I am using a List/Data Table component in Workspace (Zurich release) and I would like to hide or completely remove the default "Edit" button/action from the list.The button is currently disabled/read-only, but I would like to remove it fr...
I have one report in servicenow, in which it is created upon a catalog item. It has a variable of the catalog item which is a reference field. now i want that the variable/field we have selected for that also reference field should be visible.?for eg...
Hi Team I have implemented Risk assessment for change request Module. in that I added 4 question and each questions having 4 answer the weightage of each answer is 1 to 4. after selecting all 4 questions value risk is getting populated which is depe...
Hi,I have a Requestor reference field on my mobile app form that I would like to automatically populate with the currently logged-in user's name on load. I have attempted to implement this using a Mobile UI Rule Action with a client script, however i...
Hi,When I'm trying to open Incident/change in Global search but the incident is opening in SOW page in zurich version. Unable to see the Global in that search engine, for reference find the below screenshot. How to fix this issue.
Hi Team, in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.
Hello, I failed my first attempt of CIS ITSM. I am a CSA & CIS DF Certified Admin. For the first time attempt, it was for free, now it is asking me to pay $112 to register. Although I have a partner account, is it a must that I have to pay for the se...
A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...
I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...
Hello I building a catalogue item, in the form, the business requested to add something like a table in the screenshot, where the cells, under the Options header are drop down options, and the cells under Locations are reference tables. Days are pre...
Hi Community,I wanted to know whether and how can I create a dashboard for AI Agent usage. There are multiple AI agents and use across multiple modules (Incident, Problem, change). I wanted the dashboard to show when a AI agent is used and by which S...
We have certain alerts that should remain standalone and not be considered in any type of correlation, including:Rule-Based CorrelationTag-Based CorrelationCMDB-Based CorrelationAutomated CorrelationManual CorrelationIs there a recommended approach o...
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