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Featured Help Shape the Future of AI Control Tower at ServiceNow

Join our AI Control Tower UX Research Panel and make your voice count in shaping the future of ServiceNow AICT experiences. As a panelist, you'll get exclusive access to interactive research sessions led by our UX researchers and play a direct role i...

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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Activate, Deploy, and Trust Your Agentic AI: Live webinar for How to Get Started

To help you activate Agentic AI, we're putting together a live three-part webinar series, hands-on guides, and more. Join the Live Series: From Setup to Scale A three-part, expert-led series built around your deployment — environment readiness...

Article

Featured USEM - Release Highlights and Upgrade Information

IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...

Article
Unified Security Exposure Management
USEM
VR
Vulnerability Response

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Why is Location only populating for one location and not all in Catalog Tasks list???

When attempting to see the requested for user location in the list of SCTASK's, that is referenced from the REQ, why is it only displaying one specific location and not all the locations, eventhough the location is listed in the REQ? Need help!

Question

Tanium Discovery Not Populating “Last Used” or “Assigned To” in Software Installations

Hi Community,We are using Tanium as a Discovery source for SAM Pro, but we noticed that the following fields remain blank in the Software Installation table (cmdb_sam_sw_installLast UsedAssigned ToIs this expected behavior?I’ve heard that SAM Pro may...

Question

New field in CWM table is not availabe in personalize columns

Hi All,I have created new field in CWM task (sn_cwm_task) and type is percent complete. I am not seeing it in personalize columns. Thank you!

Question

Service Map Permission issues with Credentials

Hi All, I am facing an issue where Service Map is stuck with error Permission issues with Credentials. I have attached the screenshot.Error Message: Permission issues with Credentials. Command: sudo netstat -ltnup | grep -E ':8080'. Response: no sudo...

Question

How to get two columns to display in a reference field?

In my company we have departments with multiple divisions in each department. Many departments have the same division name, for example Administration is a division in all the departments.I created a new division table with a reference field to Dep...

Question

Scripting Governance Tool

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Zurich release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). After GA, these a...

Article

Resolved! ServiceNow Merchandise

Hi everyone, I would like to get some ServiceNow merchandise for myself, is there any official platform where I can get it? Thanks, Filipa

Question

Budget Allocation toggle not displaying in Strategic Planning Workspace

I can't seem to get the toggle to display for Budget Allocation and I'm hoping someone can help me figure out why. We've been using PPM, I just recently installed Strategic Portfolio Management and Strategic Portfolio Workspace and configure it. Ho...

Question

Get the field value (value) from a List Collector variable.

I am having a list colletor field in the catalog form "choose required PAM account" Now user might fill multiple values and submit the form. Till here everything is working fine This list colletor options coming from question_choice table . See belo...

Question

Close Case UI Action - Admin is Assigned to user

Hi there, I have a question that there is a UI Action in case record which is usually not visible to the Assigned to users. But I have a doubt if the Assigned to user is admin user then should that UI Action visible to the admin user or not

Question

Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

Question

Resolved! Request Status Agent - Add Attachment

I am wanting to enhance the Request Status Agent to allow users to add attachments to their tickets. I made a copy of the agent, modified the prompt to account for this and added the file upload tool but I can't seem to get it to work. Has anyone sol...

Question

Alternative to “Run Script” in Flow Designer for Updating Reference Fields from RITM List Collector

Hi All,I have a custom table that contains a reference field pointing to cmdb_ci_service.My requirement is:When a Request (RITM) is triggeredI need to take values from a List Collector variable (Ci's selected on the catalogue item)And add those selec...

Question

Understanding and Customizing the "Send for Signature" Action in Contract Management Pro

Overview The Send for Signature button is a key action in the Contract Management Pro (CM Pro) workflow. It initiates the signature process for a contract request, triggering downstream electronic signature or wet signature flows and ultimately lea...

Article

Adding Controls to Risk Assessment when Assesing Control Environment

I understand that controls cannot be added to a risk assessment when the RAM is configured to assess risk based on the existing control environment. However, I would like to better understand the rationale behind this limitation. Ideally, we would wa...

Question
Integrated Risk Management (IRM)