Products

Featured Comprehensive Resource List for Now Assist Implementations

If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

Article
Best Practices
Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

Article

Featured Getting Customers Off the Ground with Knowledge Management: What Actually Works

Getting Customers Off the Ground with Knowledge Management: What Actually Works After working with customers across industries and maturity levels, one thing is consistent:Knowledge Management doesn’t fail because of missing features. It fails becaus...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article
Integrated Risk Management (IRM)
Risk Management

ServiceNow Exchange: What's New in the Q4 Store Release for ITOM AIOps

Join this session to learn about what is new for IT Operations Management AIOps for the Q4'25 store release across Event Management, Health Log Analytics, AI Agents, Service Reliability Management, Service Observability, Synthetic Monitoring, and ...

Event

ServiceNow Exchange: [APAC] Digital End-User Experience (DEX) Office Hours

Join the DEX product team to get answers to your tough questions and learn from the questions of your peers. This session will be led by members of the DEX product management team and cover any DEX related questions. Live attendance encouraged! Se...

Event

Resolved! "Download PDF" UI action in Workspace

Hello, New to workspaces.Is there a way to create a UI action button on the form related list called "Export to PDF" so that when the user clicks the button it should export the related list records and user should be able to download. Is it possible...

Question

ServiceNow Exchange: Hardware Asset Management Office Hours

Welcome to our dedicated office hours for ServiceNow Hardware Asset Management customers! This is your go-to time for all things related to managing, maintaining, and optimizing your Hardware Asset Management program. Whether you're looking to tro...

Event

ServiceNow Exchange: App Engine Office Hours (EMEA)

Join open office hours for builders and developers of all skill levels to connect with the App Engine product team. Get your questions answered about custom application ideas and use cases. Receive guidance on getting started with your app and lea...

Event

Job

What are the chances of getting hired by ServiceNow after completing courses offered through ServiceNow University?

Question

ServiceNow Exchange: ServiceNow Security Academy - What you need to know to secure your instances

Security is top of mind with everyone, especially when it comes to keeping your instances secure. We’ve created this introduction, using a crawl/walk/run approach, on how to help customers secure their ServiceNow Instances and build the right secu...

Event

Flow Designer action "Ask For Approval" -- send approval req to manager of group?

I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group. I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-worke...

Question
Flow Designer

Success Dashboard for Source 2 Pay

Hi Everyone, Is it feasible to extend HRSD success dashboard to other modules like Source2pay?

Question

I am not able to get into HiWave Account,

Hello, I am not able to get into HiWave account to check tickets status. It is asking me to enter registration code.

Question

Posting to Teams Channels in 2026

With Webhooks being depreciated December 2025, what is the official ServiceNow best practice for posting a notification to a Teams Channel?

Question

Resolved! Locked out of HIWAVE

I'm a company admin and locked out of HIWAVE from too many sign-in attempts. The other admin is not available. And, well, I can't sign into HIWAVE portal to submit a ticket I cannot find HIWAVE Support direct contact anywhere.A support article says I...

Question

Errors with moving custom table and record producer update set

Having issues with updates sets for custom table and record producer. Moved the update sets to TEST instance. After committing the update sets, I cannot see the complete custom table and record producer. Backing out is not working. Running into backo...

Question

FSM package plugins and functionalities (Standard, Professional, Enterprise)

Hi everyone,Is there any documentation or reference that shows which plugins and functionalities are included in each Field Service Management package (Standard, Professional, and Enterprise)?For example, which plugins should be installed for an FSM ...

Question

How to create a copy of UX Client Script

https://instance.service-now.com/now/nav/ui/classic/params/target/sys_ux_client_script_list.do%3Fsysparm_query%3DnameSTARTSWITHopen%2520list%2520page%26sysparm_first_row%3D1%26sysparm_view%3D%26sysparm_choice_query_raw%3D%26sysparm_list_header_search...

Question