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What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...
You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Enterprise Architecture has never been more central to how organizations survive and thrive through transformation. From AI integration to platform modernization, the decisions your EA team makes today are setting the trajectory for years to come. Jo...
Enterprise Architecture has never been more central to how organizations survive and thrive through transformation. From AI integration to platform modernization, the decisions your EA team makes today are setting the trajectory for years to come. Jo...
Hi Team,I am working on a custom Access Request table in ServiceNow.RequirementSource User: Single UserTarget User: Single UserApproval should be sent to the Target User's Manager.Once approved, roles should be copied from the Source User to the Targ...
1)Restrict the incident resolution if any incident task is in progressIf user try to resolve the incident system should validate all incident task should be closedIf any incident task is in in progress state restrict the incident to resolvedDisplay E...
Hi everyone,I'm performing an assessment of an Incident/Problem Management implementation and I'm trying to understand the impact of a customized Problem state model compared to the standard ServiceNow state model.Current SituationReviewing the OOTB ...
I have created a Agentic Workflow and deployed it as a UI action , it is not triggering the Agentic workflow , it showing a pop up . I have attached the screenshot .Help me what I am missing here .Thanks in AdvanceSriram
Hi Community,I have created a dashboard using a custom Hospital Bed table and multiple visualizations (Total Beds, Available Beds, Occupied Beds, and Cleaning Beds), all grouped by the Ward field (Ward A, Ward B, ICU, Post-Op, OT).The issue is that S...
Hi Everyone,I recently upgraded my instance to ServiceNow Zurich. After the upgrade, I now see 214 available updates under System Applications > All Available Applications > Updates.Currently, the only option I see is to update each application indiv...
Hi,Is it possible to enable users in SOW to select any dashboard they would like to view, and not only the Overview or the IT Agent Dashboard?Does anyone know if this is feasible?This would allow users to perform everything within SOW without needing...
In Flow Designer Ask For Approval, when sysapproval_approver state becomes No Longer Required, how can the action be resumed? Is there any supported mechanism similar to Workflow's skipped/activity.result behavior?"in this scenario if the state of Ap...
Can I have email tickets automatically converted to servicenow tickets?
Project Workspace Gantt - Prevent accidental drag-and-drop schedule changes Hello,We are using Project Workspace and are looking for a way to prevent accidental schedule changes on the Gantt chart. BackgroundUsers frequently review project schedules ...
What are the new features in HR Workspace 2026
Hi ServiceNow Community,I have recently moved from my previous company to a new organization. My ServiceNow account is currently associated with my previous employer, and I would like to understand the best approach for transitioning it.I have a few ...
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