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The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...
Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...
Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...
From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when you thought you had the perfect throw. I'm still...
Hi Supporters, We have planned to clone uat to dev. We have decided to preserve user and their related tables(group,role,has role etc).1.If do i preserve these tables(user and related tables),do I expect any mapping(sys_id) issue with the reference ...
Hello Community,we use several application-specific knowledge bases.When a knowledge base tile is selected in the knowledge portal, the filter is automatically set to that knowledge base, and only content from that knowledge base is displayed.However...
Hi everyone,I’m working with the table sn_hr_pa_profile_metric_result and I’ve noticed something strange in the list view.When different users access the same list with the same filter applied, some users see all columns (ex: Metric, Metric type, Emp...
When opening a contract in the Asset Workspace, the values for Payment amount and Total cost are rounded to the next number. When I open the same record in the backend, the correct values are shown. Any idea why that is?
Hello ITOM Experts, How do we discover the applications which are in Saas (NOT Azure NOT AWS for them we need cloud credentials as per standard implementation). They are SSO integrated within our environment but are Saas products. DO ServiceNow ITOM ...
Hello everyone!I would like to know if it is possible to use Now Actions to send notifications only to users without sending them to a channel.In the "Who will receive" section, I have configured "Users," but no notifications were received!I have als...
I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...
When we start creating a catalog item using Catalog Builder, OOB three templates appear as below:1. AES App Intake Template2. AES Record Producer3. AES Standard items in Service CatalogIs there any way to avoid their visibility. Also, the Avaialble f...
Hi All, I need help on creating a change schedule to be as a calendar displaying schedule changes based on their planned start and end dates along with associated change tasks. Here I am able to get changes like show in attachment but not the change ...
I am getting this Message " languages without localization settings are disabled " when i am trying to convert catalog item language to other languages
How does everyone manage the stakeholder register list? We maintain a list of stakeholder based on portfolio. however when demand manager/ project manager add a new stakeholder to their demand/ project, the new stakeholder is rolled up and saved at ...
Hi Experts, I have a requirement to add a custom choice field to the HR Case table, and this field should be available on the case creation page in the new Configurable HR Agent Workspace. When a user selects a value for this field during case creati...
The global search is not showing up the results while searching with few keywords. The catalog item meta keywords includes the searching keywords, yet the results are not showing the related tasks.When searching with full catalog name, the results ar...
How do I add an attachment to RIDAC decision in ServiceNow Project Workspace? I cannot find the paper clip icon used to add attachments.
Hi Team, Has anybody done installation on Windows OS where ServiceNow MID server and ELK or any other monitoring tools are deployed as well? Customer is requesting to check if the multiple apps can be installed on single machine to optimize the cost....
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