Products

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

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Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

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Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Announcing ServiceNow AI Models v2.0 with Enhanced Capabilities for Now Assist and AI Agents

We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...

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Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

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ServiceNow Impact

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Financials on the SPW without Investment Funding

Hi all. Based on the error messages I get when I try and configure the Financials service in the Strategic Planning Workspace, it seems you have to have Investment funding (entities etc.) in place before you can use it. Is there a way round this? I...

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Resolved! Unable to call script include in report

Hi All,I m having a script include to return the group members of assignment group, and below is the script.I need to call in the report and trying like below but not working. Please guide in how to call script include in report getSDgroupmembers: fu...

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Which script handles the creation of records in the Connected Content table for a topic?

I created a record in the "Catalog and Knowledge Categories" table and clicked the "Add/Remove Content from Categories" UI Action. This automatically created records in the "Connected Content" table. However, I'm unable to identify which script is r...

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Reconciliation by SPECIFIC Company or Country (not 'grouped')

Hi all, I am looking for some assistance here or best practice for running Reconciliation in a 'global' manner. Our initial SAM implementation was fairly simple. One Company, in one Country. Now that we have the initial implementation out of the wa...

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Entitlements for Production and Non-Production Installs (Not using differing Software Models)

Hi allI have read a few posts and solutions re separating Production from Non-Production software installations, however, they all suggest different Software Models and creating appropriate conditions for each. So you might end up with perhaps four...

Question

To add Dynamic field values to the redirect url of the UI Action button

Hi All,can you please help the below UI Action script in the new window also fill in:Sub PTASK type = same as the Investigation PTASKCause code and Sub cause code = same as the Investigation PTASKUI Action:createRemediationTask();function createReme...

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Qualys core app connector throws error when clicked on test connection

Hi All, I am trying to integrate Qualys & ServiceNow using Qualys core and VMDR app using ITSM.When tried to establish connection it is throwing below error. Connector not healthy for VMDR, FIM module(s). Please execute a connection test to validate....

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Hide "Save" from Sys_popup in Portal

We have a reference field of Users, when clicking on the ( i ) button, the popup shows and users can edit their porfile from there.We wouldn't like to restrict (ACL) fields but disable saving from Popup

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How can AI Agent perform report action

Hi All,I am doing poc of below requirement:1. The AI Agent is able to reads the "checker" field from each catalog item and based on the field value, the AI Agent determines a Pass or Fail result in the "Result" column.2. The report should run every t...

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In which table all the Now assist skills are stored?

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Question on the 'Channels' in Chat reply recommendation

As part of Activating Chat reply recommendation skill, I see a list of channels. Anyone has idea what each of them are?

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How to update Ui Builder

Good day, Everyone,I am the newest person here, and I'd like to say this platform is a game-changer for anyone who can find themselves here. That being said, I would need assistance on how to go about some things, and I would really appreciate it if...

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App Engine Studio .
UI Builder : Next Experience

How to create a custom UI Action button on Workspace list view

Hi all,I want to create a new UI Action button on the list view in Service Operations Workspace.The requirement isThe button should appear on the list view (for example, on the em_alert table).When a user selects one or more records and clicks on the...

Question

How to identify approvals for a user or their groups ?

Hi all,Can someone suggest a way to identify if any approval goes to a specific user or to any group, they are a member of, without checking all workflows or flows manually?Preferably using a background script.Thanks in advance!

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Resolved! Now Assist too slow and not able to scale

We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...

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