Adding Agent Workspace to Workspaces Tab in Now Experience Framework (San Diego)

[terrieb]

I have followed the Docs steps to add Agent Workspace to the Workspace tab, however it is listed there, but when I click on it, I get a new tab and it stays blank.

In looking through other related questions, one states to remove the parent app, however this field is grayed out so I can't do that.

Any other reason why this is no working?

[Saurav11 · Accepted solution]

Hello,

In my case I do not see App shell UI please remove that:-

Please mark my answer as correct based on Impact.

[davidoliver]

Hey there,

To add Agent Workspace to the Workspaces tab in the Now Experience Framework in San Diego, you can follow these steps:

1. Log in to your ServiceNow instance as an administrator.

2. Navigate to the System Definition > UI Properties module.

3. Locate the glide.ui.tab_workspaces property and click on it to edit its value.

4. Add the following code to the end of the existing value:

cssCopy code

javascript:now_workspace.openWorkspace('agent')

1. Click "Save" to save the changes.

2. Navigate to the Workspaces tab in the Now Experience Framework.

3. You should now see the Agent Workspace listed as a workspace option.