Generate Report for non-business hours

[Rakshanda Kunte]

Hi All,

Requirement: We need to create a report to show incidents created in non-business hours. i.e. It should run daily from 6pm - 4am and show the data in the report.

What filters we can apply?

Thanks.

[Dr Atul G- LNG]

Hi @Rakshanda Kunte 

You can create report like this

[AndersBGS]

Hi @Rakshanda Kunte ,

You can create a condition like the one below:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Rakshanda Kunte]

Hi @AndersBGS ,

When I apply this filter there are no records shown. 

However, when I apply only one of the filters it shows the incident list else with both filter there is no data.

I tried with 'OR' operator, but it shows today's data from 12 am onwards.

Requirement is to get the data from 6pm-4am (hours requirement is changed). 

Would you please share your inputs?

Thanks.

[AndersBGS · Accepted solution]

Hi @Rakshanda Kunte ,

I would think that the conditions should be set as below:

Above will work as a daily report that runs after 4AM.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders