Manager field not importing user with middle initials

jaubert · ‎10-23-2023

One of the fields listed on the user form is the manager field. This is imported through OKTA, users with middle initials display as "Firstname M Lastname" in the Name field. For these same users if they have direct reports their name do not populate in the "manager" field on the direct report's user profile page. ex. Jane A Doe is the manager of Robert Doe, but in the manager field it doesn't populate with Jane A Doe. Some of these users have the middle initial because we have multiple employees that may have the same first and last name (Display name). The middle name is populated in the middle name field but it's just not coming over in the manager field.

Peter Bodelier · ‎10-23-2023

Hi @jaubert,

It's not completely clear for me. Is the manager field not filled at all if the manager has a middle name, or is just the middle name not visible?

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jaubert · ‎10-23-2023

The manager name isn't showing at all, the field remains empty if there is a middle initial.

Peter Bodelier · ‎10-23-2023

How is this field mapped? Is this done by display name, username, emailaddress of the manager for example?

If it is mapped on display name, please check if Okta is using the full display name with the middle name included.

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jaubert · ‎10-23-2023

I will also note that I can update the field manually and it will appear, but it's just won't update with the sync.