Update parent incident if child incident is updated.

[Nihar2]

In child incident if category, sub category, configuration item, state, priority, etc changes, that updated data should populate in parent incident. So parent incident is updated according to child.

Please help me to do this.

[shyamkumar VK]

Hello Nihar,

Design an after BR and under the Advance Tab , Include below Script also If you want to Include few more fields follow the Same process 

var gr = new GlideRecord("incident");
gr.addQuery("parent_incident", current.sys_id);
gr.query();
 while (gr.next()) {
    // Setting values to match parent
    gr.setValue("cmdb_ci", current.cmdb_ci);
    gr.setValue("category", current.category);
    gr.setValue("subcategory", current.subcategory);
    gr.setValue("assignment_group", current.assignment_group);
     gr.update();

 Mark solution as correct/helpful if this helped

Regards,

Shyamkumar

[Gunjan Kiratkar · Accepted solution]

Hi @Nihar2 

Create after update BR on incident form as below :-

Script :-

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var parentGr = new GlideRecord("incident");
    parentGr.addQuery('sys_id', current.parent_incident);
    parentGr.query();
    if (parentGr.next()) {
        parentGr.cmdb_ci=current.cmdb_ci;
        parentGr.category=current.category;
        parentGr.subcategory=current.subcategory;
        parentGr.assignment_group = current.assignment_group;
        parentGr.impact=current.impact;
        parentGr.urgency=current.urgency;
		parentGr.update();
    }


})(current, previous);