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Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

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Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

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Featured Knowledge Management FAQ

The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases. Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

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Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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After Zurich Upgrade Dashboard report button not working

In dashboard,in incident category there are Open Incidents by Status & Priority, Closed Incidents by Status & Priority andClosed Incidents Aging Reports.Here in stacked by dropdown priority is shown twice,while selecting any priority no changes is re...

Question

Alert for Version upgrade in RITM table

Hello All, 1. I have created to field permitted version in alm_license table and give value like 2.1, 2.2 and 2.3. If these values get changed from any number than a alert need to be shown that Version upgrade is available for Software which we selec...

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Healthcare User Forum: Strategic Portfolio Management in Action - A Case Study with ECU Health

Register Here! Join us for this upcoming webinar where ECU Health will share their journey of implementing Strategic Portfolio Management (SPM) across key capabilities. Learn how they've integrated strategic planning, demand management, project ...

Event

How to trigger the approval to CI approval group in change using flow designer

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Managing Duplicate Asset Records with Model Category and IntegrationHub ETL

Hello ServiceNow Community, I’m working with an out-of-the-box model category setup where the CI class is cmdb_ci_handheld_computing and the asset class is a custom table u_xyz_abc . We import CI and asset data from Microsoft Intune via the Servic...

Question

Unable to find newly added Impact and Urgency choices under Priority Data Lookups > New

1. I have created my own table (Application) "xyz" by extending Incident table2. Navigated to my application "xyz" > clicked new - which loaded the extended Incident form 2.1 Using Form Layout, I have deleted few columns and added few new 2...

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Introducing Model Provider Flexibility: Optimize Every AI Workflow

This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...

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Getting Started
Release Updates

Adding Response Template to the S2P Workspace for email

I have added a drop-down to the '+' icon on chrome_tab of S2P workspace to allow AP Agents to create their response templates. But when I am testing the configuration. I get a error message shown to the workspace as the fields added on the template b...

Question

Export Excel and error 'Requested attachment does not exist' shows.

The above error occurred when trying to export the Work Order/Work order Tasks list based on the title referenced above. Steps to reproduce: Enter the Work Order list view (wm_order). Right-click > Export > Excel (.xlsx)/PDF/CSV The e...

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How to display the dashboard view instead of the list view in the Platform Analytics dashboard.

Issue:In the ServiceNow Platform Analytics Dashboard, when I click the sidebar List button, it displays my dashboard folders and lists all dashboards correctly. However, when I click on any specific dashboard from the list, it opens in the List View ...

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Entry Point- Service Mapping

Hi, We are implementing Service Mapping in our instance. I want to explain to my clients what exactly is the entry point for an application service. Can anyone explain me what exactly is an entry point? Thanks, Pranita

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Service Mapping

Understanding Entry Points in Service Mapping: The Foundation of Accurate Service Maps

When Service Mapping is discussed, the spotlight often falls on the elegant topology views inside the CMDB — the visual network of connected servers, databases, and applications that every architect loves to see. But what’s often overlooked is where ...

Article

Users with empty mail id should not be display in all reference user field

HI Community, I have a requirement, in all form fields (different tables like incident problem change etc) which reference to user table , all catalog variables reference to user table.users with empty email id should not be display.How can we achiev...

Question

Duration field should contain the time from the time opened to resolved.

HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...

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How to Hide 'Insights' button on top right corner in a platform analytics dashboard

After zurich upgrade in the platform analytics dashboard - how to hide the insights button in the dashboard

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