Change states are not reflecting accordingly to when change stages are changing

[vass2]

Hi Friends,

I have some problem in state getting updated in our change request, when the Stage is moving .This is driven by workflow activity.

sometimes I can see the workflow showing the correct state, but not reflecting on the form.

sometimes I can see the workflow is stuck and not updating properly.

So do you have any solution for this.

Or please suggest me if I can write a business rule with high order to change the states according to the stages movement and overriding the workflow action.

Is it a work around or not a best practice to do?

Stage	Change State
Draft	New
Initial   Assessment,       Technical Approval,       Test Approval,       Business Approval,       Manual Approval	Access
CAB   Approval	Authorise
RFC   Authorised	Scheduled
Implementation   Start,       Implementation Task       Post Implementation Testing Task,	Implement
Under   PIR       Manual PIR	Review
Workflow Complete	Closed
Workflow Cancelled	Cancelled

[vass2]

Sorry it is a bit unorganized .

Stage	Change State
Draft	New
Initial Assessment,   Technical Approval,   Test Approval,   Business Approval,   Manual Approval	Access
CAB   Approval	Authorise
RFC Authorised	Scheduled
Implementation Start,   Implementation Task   Post Implementation Testing Task,	Implement
Under PIR   Manual PIR	Review
Workflow Complete	Closed
Workflow Cancelled	Cancelled

[vass2]

Friends

Any updates on this?

Thanks

Srinivas

[Goran WitchDoc]

Hi Srinivas,

How do you work here? Do the users themself change states at all, or do you want the workflow(stages) to handle all the stage changes? Normally it's the state that pushes the workflow/stages forward instead. Or are you mixing stage/state in your text and mean that the stage on the form doesn't show the same stage as is in the workflow?

[vass2]

Hi Goran,

Thanks for your mail.

Infact correct state and stage are not being set by Workflow activity when all approval tasks are completed

For EX: (Initial Assessment/ Technical Approval / Test Approval / Business Approval / Manual Approval) are done

                        (CAB Approval) is done

Ideally the state now should be in Scheduled state. But it sometimes it will be either in Assess or Authorize state.

It is not happening for all the tickets . For some tickets it is happening.

I could not find a pattern for a particular criteria if it is happening, so that I can troubleshoot.

It is happening randomly.

Regards,

Srinivas