Good afternoon everyone!
I'm hoping this is a really quick and easy solution for all of you experts out there, but we're trying to configure something and I've hit a brick wall.
Basically we want to select "Create Child Incident" (as shown here)
We have this form appear after clicking this from the left (shown here)
Basically created a "Call" rather than incident. Keeping the form nice and short, which once submitted will create a new incident and attach it as a child incident to the reference which is entered into the "Parent Incident" field within this call form.
However, when populating this "Parent Incident" field, the "Call" does log as an "Incident" but the "Related Records, Problem" field doesn't populate with the reference of the child call.
Any ideas welcome to a total Novice!
Thanks.
