Deactivate Identity Centre plugin or hide the functionality

[Community Alums]

Is it possible to deactivate the Identity Center (com.snc.identity_center) plugin? It has been installed on our instances with the Vancouver upgrade, but we do not want to use it as it has the ServiceNow logo on the page instead of our Organization's, and it is exposed to customers.

[Community Alums]

It's added to our Service Portal.

Service Portal Home page > Profile (on top right-side) > View Identity Center (added to the bottom of the page as a link)

[Dr Atul G- LNG]

Hi @Mark Roethof 

It is portal or may be a website ( sorry again confusing you)  like we have for security instance. 

[Mark Roethof]

Hi there,

Just to validate, did you only activate it on a sub-production instance, or also already on production? If only sub-production, it will simply be gone after a clone from production. If active on production... your stuck with it. Though then the question, what is really needed? Would it already help to deactivate the application menu for Identity Center? Or is more needed for you?

[Community Alums]

Hi @Mark Roethof ,

It's already on our production instance. The banner has the ServiceNow logo, which we do not want to display. We were able to modify the theme, but it only works when Next Experience is enabled, not UI16. We haven't yet put Next experience on our Production, so we'd like to hide it until we find out how to modify the branding on the identity center with UI 16.

Thanks,

RJ

[Mark Roethof]

So again my question: what is really needed? Would it already help to deactivate the application menu for Identity Center? Or is more needed for you?