Do not display one of the SLA definition on SLA widget within Agent Workspace for case.

Shru_Shiradwade
Tera Contributor

‎03-05-2024 10:50 PM - edited ‎03-05-2024 10:52 PM

When we open a case in the agent workspace there are SLA definitions which are getting shown in the SLA widget (in the form of Component) Please refer below image.
We want to hide one of the SLA definition from that SLA widget shown in below image. 
Agent workspace.png
Thanks in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-06-2024 01:35 AM

Hi @Shru_Shiradwade 

 

You can go to UI builder and the find teh details tab 

 

AGLearnNGrow_0-1709717667396.png

or

 

do like this

 

AGLearnNGrow_1-1709717720257.png

 

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