How to populate values in the Service Portal URL

[sreenivaskumar]

Hi,

We have a requirement where we need to provide the URL for Create Incident SP Link,which is due to embedded in a external system. The URL needs to have the value of the configuration item and Priority pre filled. Since the Create Incident link in the Service portal is record producer/catalog item i was not sure how to go about it.

https://xxxxxx.service-now.com/sp?id=sc_cat_item&sys_id=7b1023dd3730f60092df9b7a93990e25&sysparm_cat...

This is the existing link. In this i need to add the value of configuration item (reference field) and priority.

Any help is greatly appreciated

[Ruhi Jibhyenka1]

Hi sreenivaskumar,

Check out below links-

https://community.servicenow.com/community?id=community_blog&sys_id=596dea29dbd0dbc01dcaf3231f96190b

https://community.servicenow.com/community?id=community_blog&sys_id=ec3eea6ddbd0dbc01dcaf3231f9619d6

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

Ruhi.

[sreenivaskumar]

Hi Ruhi,

But the current setup we have is the standard URL ,where these values are not pre-populated.So if I add a On load Script will it affect this setup?? We need this custom URL (where the CMDB value is hardcoded to the sysid of one CI) so that people can click this link in the external application page directly and the just put in the description (only people using this application)

Thanks,

Sreenivas