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How to restrict creation of incidents for auto reply

JakkamsettiP
Tera Contributor

Hi,

 

Could anyone help me to restrict the creation of Incidents for auto reply from users.

 

Thank you....

2 REPLIES 2

AlpUtkuM
Mega Sage

Hi, 

 

You need to go to Email Properties amd then modify this property : Ignore email when subjects starts with text accordingly.

Hi Alp,

 

Thanks for your response. I could not find the Ignore email in email properties, could you please attach the snip where we can find this. Thank you.