how to send comments notification only for comments added through SP and SOW

santhoshini2
Tera Contributor

‎04-03-2024 12:49 AM

Hi Experts,

 

How to send additional comments notification only when the comments added through service portal and Service Operation Workspace not through the email replies or conversations.

 

Thanks and Regards,

Amala.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2024 12:55 AM

HI @santhoshini2 

 

I doubt it is good idea, bcz once a record is updated by any interface the notification must go and restricting to few interface will need a good customization. 

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