how to send comments notification only for comments added through SP and SOW

santhoshini2
Tera Contributor

‎04-03-2024 12:49 AM

Hi Experts,

 

How to send additional comments notification only when the comments added through service portal and Service Operation Workspace not through the email replies or conversations.

 

Thanks and Regards,

Amala.

0 Helpfuls
  • 210 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2024 12:55 AM

HI @santhoshini2 

 

I doubt it is good idea, bcz once a record is updated by any interface the notification must go and restricting to few interface will need a good customization. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls