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Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started. For planning your deployment, and based on the lessons learned above, the following links can get...
Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...
Hi All,Need a help please. Iam trying to change the fields in the new template creation popup in the change management. Once change is opened, in the template bar, click on + sign and a new template creation form appears and it will have default fiel...
In the Third Party Risk Management module, I have scenario for taking a acknowledgement from vendor. An external assessment is sent to the vendor. If vendor answers one of the question of acknowledgement as 'Yes' then only the submit button should be...
In the Third Party Risk Management module, I have scenario for taking a acknowledgement from vendor. An external assessment is sent to the vendor. If vendor answers one of the question of acknowledgement as 'Yes' then only the submit button should be...
I have used 2 endpoints for this.1. Schedule dates (GET) - I use CI's sys id and give a duration_in_seconds = 1800. It gives me a worker sys ID here.2. Worker (GET) - I paste the worker's sys ID. Here it gives an info message in servicenow REST API e...
I have a simple insert business rule with no condition on project table that doesn't get fired if user created a project from template. Is this by designed or bug?
Hi Everyone,I'm new to serviceNow AI, recently my company asked me to create a demo on serviceNow Ai experience (AIX) which was introduced recently coz of that i couldn't find relevant YouTube video's, docs or guidance... Someone kindly share me the ...
Hi All!!Is there a structured learning path for ITSM on ServiceNow University?I am trying to create a basic portal for appointment booking , I want to enable this portal page for public.Let me know if there is any learning modules related to these ta...
I am unable to upgrade PDI to Australia from Zurich . its keeps stuck in the upgrading the instance for a quit a while . I tried to release Zurich PDI and request only Australia patch 2 . it same . pls help me on this .
Max Wait Time MessageLooks like the wait time is more than 30 minutes, click here if you would like to log a request instead. (Add the HR General inquiry link) I want to add link in the Max Wait Time Message in the chat queue.
If a user changes the caller in the incident form : Description should be the incident iscreated by the user : caller full name , cmdb mandatory,state should be in progress.
Hey Mobile Pros, I have an action item with a data parameter and an input form screen with an input. Now I want to access both inputs in the action item script via "input.name". However, the data parameter input no longer seems to be available if an ...
I am currently implementing ITOM (Discovery and service Mapping) on a Self-Hosted (On-Premises) ServiceNow Instance. The current backend is MariaDB, and we are planning a migration to a different DB engine (considering PostgreSQL).Given the On-Prem n...
For many users, getting started with AI-powered image and screen analysis often begins with an installation process. But with the latest enhancement to ServiceNow AI Lens, that barrier is now significantly reduced. You can now use ServiceNow AI Lens ...
Hi everyone, Currently, conflict detection in our ServiceNow instance for Change Requests is based on the following criteria:Planned start date (start_date)Planned end date (end_date)Configuration Item (cmdb_ci)I would like to know if it's possible t...
We want to configure our Assignment Rules and SLAs based on the Project. Although we have a Project variable available on the frontend catalog form, we are unable to identify any dedicated field at the SCTASK/Incident level where this Project informa...
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