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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured New versions of ServiceNow-integrated third-party models available

What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released March 12, 2026. Customers are not automatically migrated — this article ex...

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Featured Agentic AI for Hiring Experiences: Overview

Agentic AI for Hiring Experiences: Overview This article presents an overview of agentic AI workflow capabilities available within Hiring Experiences applications in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD spans a broad range ...

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Featured Earned, Not Announced: Why Customers Should Bet on Proof Over Promise

Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...

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Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

Data Visualization question

Is there a way to not show this box on dashboard/report?

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arh e a

On click og child topic from taxonomy it should redirect to the custom page created

I have created a Taxonomy as news and features under this news , trading stories are there. On click of new it should redirect to the custom page I have created instead of using the OOB template in topics. How to achieve this.

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Bringing Moveworks AI to Employee Center

We’re excited to announce the first plugin release following the Moveworks acquisition by ServiceNow: Moveworks for Employee Center. This new plugin enables organizations to integrate Moveworks’ AI-powered conversational experience directly into S...

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Resolved! How to show list of open incidents of current user and other steps

Hi, I'd like to configure the following, but am not sure how to do it. 1) I'd like the bot to show a list of open incidents of the current user (I've tried with lookup utility and non-scripted conditions but the bot is not returning any records for s...

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Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

New versions of ServiceNow-integrated third-party models available

What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released March 12, 2026. Customers are not automatically migrated — this article ex...

Article

Process Vulnerability Solution Metrics Queue - Chained Solutions & Non-chained in Australia Release

In the Yokohama release, vulnerability solutions management had one schedule job (Process Vulnerability Solution Metrics Queue) When I upgraded to Australia, I see they have broken down the scheduled jobs Process Vulnerability Solution Metrics Queue...

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Unified Security Exposure Management

What's the best way to cancel 5000 RITM tickets + Flow Execution?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

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ui action

Hello Everyone,I have a requirement to add an Escalated UI Action button on the Incident form. On click, the state should change to Escalated and a notification should be sent to the Plan Owner and IT Support Manager And this button is only visible f...

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Remove Field changes from activity logs

In the activity logs, I want to hide field changes for the watchlist. As per my requirement, I have added custom comments in the additional comments, so the field changes are unnecessary since the same information is displayed twice.This change shoul...

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Problem with ServiceNow studio

What to do in this situation?

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Learning Service now

Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?

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Hardware Catalog Item - Short Description Read-only

All. I have not been able to find much about this and how to get it changed. I am guessing there is a behind the scenes script potentially setting this short description. We have a Hardware catalog Item that is showing an inaccurate short descriptio...

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Unable to add more than one data source in new data visualization

Unable to add more than one data source in new data visualization in Platform Analytics. I can add one, but not another...

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Ultimate List Flexibility: Transform Scripts in the List Controller

Ultimate List Flexibility: Transform Scripts in the List Controller What You Will Learn By the end of this post, you will be able to: Understand what the List Controller Transform Script is and why it was initially introduced Configure the t...

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