Products

Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...

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ServiceNow Impact

Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company Author: Teresa Purdy Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

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Document Intelligence
Generative AI
Predictive Intelligence
Task Intelligence
Virtual Agent

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

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Featured Unlocking the Power of Predictive Analytics: Help Shape the Future

Predictive analytics is transforming the way organizations operate. By leveraging data-driven insights, businesses can forecast trends, identify risks early, automate decisions, and optimize operations. These capabilities enable teams to move from re...

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Predictive Analytics

Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”. We welcome you to begin your journey to USEM...

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Unified Security Exposure Management
USEM
VR
Vulnerability Response

List-Simple does not open with the columns selected in the visualization

Is there a way to get the List-Simple visualization to show the selected columns when the View All link is selected instead of the long row of regular columns?

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How to deactivate Entities permanently?

Hello all, I tried to deactivate demo entities in my instances. But after a few minutes or so, the entities come back and active. How to deactivate the entities permanently? Advanced thanks!

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Integrated Risk Management (IRM)
Risk Management

Event Field Mapping

Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...

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Knowledge Article Email

There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event.

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Now Assist Analytics Frequently Asked Questions

This FAQ addresses common questions about Now Assist Analytics dashboards and reporting capabilities. Whether you're tracking consumption, measuring adoption, or assessing business impact, this guide will help you understand what metrics are availabl...

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Values of a reference field is missing for Non-Itil Users

hi everyone, We have this catalog form where one of the field is reference to Printer [cmdb_ci_printer]. However, only users with ITIL role can see values of this field. For NON-ITIL users, it says "No matches found" What's causing this issue and ho...

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Subscription License type with per user License Metric question.

If we're using the Subscription License type with Per user License Metric, If we do not have an integration for the product, do we need to then list the authorized users via the User Allocations tab on the Entitlement?

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Analytics Hub - Show Records

If a Performance Analytics Automated Indicator is configured with 'Collect Records', what ServiceNow table contains these records? I'm assuming this table contains the automated indicator, score date, and sysid of the records that makeup the score. I...

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Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?

Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?

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How to test Now Mobile or Now Agent mobile solutions

With the Classic mobile app we could use <instance>/$m.do to impersonate and test. Does the Now Mobile and Now Agent also have a desktop, browser link to validate the experience? Are there recommended simulators?

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Agent Mobile App
Now Mobile

Custom theme unable to override the default Header logo

I have been struggling to replace the ServiceNow logo which is on the left corner on the header with our Company logo in an instance which is in SanDiego patch 4. I am taking the theme based approach rather than using property in the My company page....

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UI Framework Next Experience

Custom Calculated Column Not Visible on Dashboard

I’m experiencing an issue where a custom column I created in a report is not visible when the report is added to a dashboard. The missing column is a calculated field defined directly in the report (not an actual table column). It displays perfectly ...

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Webinar: Vulnerability Response (VR) Health Dashboard and Maintenance

Thank you for being a ServiceNow user and for your interest in the "Success with VR" webinar series. On December 16th, Erik Brostrom, Principal Product Excellence Architect, and Elizabeth Skogquist will review the Vulnerability Response (VR) Health...

Event
Best Practices
Vulnerability Response