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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Microsoft Teams duplicate messages

Hello Everyone,  I recently have added the Microsoft Teams integration into my instance, however when I view the chat from the Service Operations Workspace. I am seeing the message sent twice.  From what I can tell there isn't any duplicate subflows ...

  • Question

Resolved! Flow Designer - adding a checklist to a form

Can someone please help me add a checklist to a SCTASK form using the Flow Designer?  I have a long flow (with multiple subflows) and I need some SCTASK tickets to get certain checklists.  I created a new template and can see it in the checklist_temp...

  • Question
  • Incident Management
  • Problem Management
  • Service Desk

User experience analytics - navigation paths & page information

Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. My question is related to the "Navigation paths" and the "Pages" dashboards.  For Navigation paths, this is what we are getting from a dev instance: ...

  • Question

Error when Querying WMI Namespace: root/MSCluster

I am getting this error in the MID Server log file (and in the Pattern Log). See ERROR below. I ran some PowerShell (see below) to investigate this issue. My Question is Why is the Pattern querying the WMI Namespace root/MSCluster for most or all Win...

  • Question

Service portal colors are different from dev to prod

SP colors change from dev to prod. Same page in both instances but i found two different hotfix version on Yoko patch 7 hotfix 2a and the other patch 7 hotfix 2.  Could this be why the pages are two differing colors. I looked at the properties of the...

  • Question

Guided tour is not getting auto launched

Hi All,  Need to check on one thing that Guided tour is not getting Auto Launched.  Here I have configured a Guided tour for employee center home but the thing is we have cloned the home page and renamed and using a page route maps.  Page route map s...

  • Question

Start the Timer(time_worked) field when the state changes

Hi all, I want to start the Time field field when the state changes to In progress and want to pause it when it changes to on hold.How to achieve this? I have made glide.ui.timer.started  - false, to stop it from starting automatically.  Thanks,Poorv...

  • Question

SOW: UI Action 'Assign To Me' how to filter groups?

Situation:When creating a new incident via the service operations workspace, using the '+' button.There is a UI button is called 'Assign to me' which displays a list of all groups of which the current user is a member. Business Need:We need to be abl...

  • Question

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

  • Question

Managing Outages within a Service Management Environment

An IT outage is when computer systems or networks stop working correctly, often due to hardware issues, software glitches, or other unforeseen events. This disruption can lead to downtime, impacting productivity and business operations. To minimize s...

  • Article
  • Major Incident Management
  • Service Portfolio Management

Error style not working in UI Policy Action

Hey team, I'm trying to create a UI Policy Action to display an error message but for some reason it is not displaying the message with the red background. However, when I use warning or info the backgrounds yellow and blue work. Does anybody know ho...

  • Question
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