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Featured What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

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Featured What's new in ITOM for Australia: fewer operational blind spots, more operational AI

Without operational visibility and useful context, you're grounded On July 19, 2024, a routine CrowdStrike security update triggered what has since been called the largest IT outage in history — roughly 8.5 million Windows systems crashing simulta...

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Featured Guidelines for Requirements Gathering

If you are just starting with ServiceNow and need help on how to gather requirements, we have you covered. The attached document can be used as a template and guideline for collecting requirements. It does not cover all products, but it provides a ...

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Featured Agentic AI for Employee Journey Management: Overview

Agentic AI for Employee Journey Management: Overview This article presents an overview of agentic AI workflow capabilities available within Employee Journey Management (EJM) in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD spans a b...

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Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Vulnerability Response Tenable Integration: Issue with rescanning

Hello Everyone, We have enabled the Rescan functionality in the Vulnerability Response Tenable integration. When we trigger a rescan for Active Scans, the request is submitted successfully, and ServiceNow receives a valid response from Tenable. Howev...

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Need to add "create request" in Walk up SOW view

Hi ,I need to configure create new request button in Service Operation Workspace interactions for type walk-up. It is available already for chat in "sys_declarative_action_assignment" when I changed the view it did work for Walk-up as well. But i nee...

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Resolved! Service Portal: Supported design for conditional visibility and mandatory variables inside Variable

Hello Community, We are reviewing a Service Portal catalog design and would like guidance on a recommended and supported approach for handling conditional visibility and mandatory behavior. Current situation:- Catalog items use Variable Sets- Some va...

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Approach on scoping RITM to our application integration

Hey there! We're building an store integration where we're creating a catalog entry with question fields (which adds variables to the RITM). What's a good approach to ensure our business rules and workflows only trigger on items created from our cata...

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Hide New Visualization option in PA Dashboards

Hi All, Is it possible to hide the “New Visualization” option within the Add Visualization modal (Add new element → Data Visualization) while editing a PA dashboard using the in‑line editor?

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UI Action Visibility Issue: Hide button in CMDB WS while keeping it visible in Asset WS

I am facing an issue managing UI Action visibility when a user navigates between different Workspaces (Asset Workspace and CMDB Workspace). I need to find a way to dynamically hide the action based on the active Workspace.Environment ContextTable: Co...

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Workspace : Next Experience

How to Triger event to send email Notfiction when SLA In request item is about to breach in 48 hours

HiI have A requirement Send notification to Assignment group in "Request Item" when SLA is about to breach in next 48 hours I created by using flow but its not firing event Thanks in advance

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Set Minimal Password Length

I would appreciate assistance with configuring this setup. I have attempted multiple approaches and created a new policy, but I have not been successful in completing the configuration. I also tried locating the scheduled jobs; however, I encountered...

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in workspace, i want to activate option Delete all to attachment

Im in yokohama version, i want to add a option to "delete all" behind the option "download all" in workspace, anyone knows how can activate it?I read that in my version, i can activate the option

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Customer Service Management (CSM) Welcome Guide

Welcome to ServiceNow CSM! Are you ready to start your Customer Service Management (CSM) implementation journey? With ServiceNow CSM, you’ll empower employees to address customer needs quickly and proactively, connecting your entire organization to d...

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Customer Service Management

Videos in Knowledge Articles

We have created some short videos for end users that are helpful for completing certain things, so that we can appeal to all kinds of learners. I know there's an option to embed a video inside a knowledge article, but is anyone else doing something c...

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What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

Article

Resolved! Multiple Business Applications per Application Service?

Hey everyone! Is it possible/acceptable in the CSDM framework to have an application service instance match up to multiple Business Applications? For example: We have a Production, Test, and Development instance of the ServiceNow Platform. When co...

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Admin Override is not working after recent patch upgrade

After the recent patch upgrade to Zurich patch 5, we have noticed that Admins have lost access to update time zone on user record(sys_user).We have a Write ACL, where we only allow the user to edit their own time zone and nobody else can edit it.This...

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Workspace - UX list created but only showing for admins users

Can someone help me? The lists in my workspace only appear for administrator users. Example of the issue : I created the category(sys_ux_list_category) and the lists (sys_ux_list). I created the audience (sys_ux_applicability).The property is activ...

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