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Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

Article
Gen AI
Integrations
Now Assist for SecOps
Now Assist for SIR
SecOps
Security Incident Response

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

Featured From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when you thought you had the perfect throw. I'm still...

blog

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

blog
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Unable to disable MFA completely — still prompted for MFA after disabling in UI

I’m trying to disable Multi-Factor Authentication (MFA) for our ServiceNow instance. I’ve already disabled MFA from the UI (Multi-Provider SSO / MFA settings), but users are still being prompted for MFA during login. Can anyone help ?

Question

Cannot update UI builder to 28.1.57 in PDI

Have dependencies that I cannot resolveA few examples:@servicenow/sn-builder-core@servicenow/sn-controller-builder@servicenow/sn-preset-builder@devsnc/uibtk-api@devsnc/behavior-uibtk-supporting-records@devsnc/library-uibtk-caching

Question

How to create a Schedule for Microsoft CA Certificate Authority or how to discover certs Microsoft CA Certificate more than 20k or how to discover large number of Microsoft CA Certificate? ?

How to create a schedule for Microsoft CA Certificate Discovery? Solution: Step1: Goto Discovery Schedule, Click on New button. Step2: Fill the Form Fields: Name: Give an appropriate name for the schedule. Discover: Select S...

Article
Service Mapping

Database Ci install status keep changing in a loop from intsalled to retired

There are lots of issues occurring related to manually change install status of database records CI while checking audit history it shows Discovery (Discovery mid server user) is updating install status as Installed while User name with system mark...

Question

Need some Info/Help on the Skills Table

So we want to add the Skills field to Catalog tasks so mangers can assign to staff based on their current skill level. We like the ones under the Technical Skill level (table: cmn_skill_level) and while I was able to configure that list view to show ...

Question

Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

How to install Discovery plugin for PDI?

Due to recent changes on Servicenow Developer login page , not able to install Discovery plugin.Please help me the steps.Thanks!

Question

User can not see the create form

I created custom table called Equipment requests and I created Acl to mange the creating operation I allowed to any user has role (user) to create a new record, now "New" button appear in the table list but when user click on it the form appear with...

Question

Resolved! How to remove "Percentage of people found this helpful" that appears below the articles.

Is there any way to remove the percentage calculation to the right of this widget?I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". I still do want the Yes/No buttons but i only want the calculation text to b...

Question

Live on ServiceNow: Champion Your Upgrade to the Zurich release

Unlock the full potential of your ServiceNow platform with the Zurich release by championing a strategic, risk-aware upgrade journey. This session delivers actionable tips, proven governance practices, and essential tools to streamline your upgrad...

Event
Virtual
Webinar

Guided tour is not getting auto launched

Hi All, Need to check on one thing that Guided tour is not getting Auto Launched. Here I have configured a Guided tour for employee center home but the thing is we have cloned the home page and renamed and using a page route maps. Page route map s...

Question

Related List Tab shows out of alignment for the last tab in browser

Hello all,Having an issue with a Related List where seemingly the last Related List tab ("Site Instructions" is selected) shows mis-aligned in the list of tabs. This is regardless of browser zoom. The issue also happens in both Edge and Chrome brow...

Question

Windows Server Discovery Failing Despite Valid Credentials

We're encountering an issue with Windows server discovery in ServiceNow. The discovery is failing with the error:"Could not find any valid credentials to authenticate the target for type [Windows]"Here are the details:The credentials used for these s...

Question

Resolved! The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing

The Post button next to Additional Comments, in the Notes section on the SC_task form is not showing on open an catalog task form. No seeing any UI Action for this button or any UI Policies that would hide this button. I have also modified the follow...

Question

How to update state field in Standard Change using REST API

Hi Team, We have a requirement to create/update/close a standard change using the REST API. We can create, but for updating, the state field is read only and it moves to the next state using a UI action. How to trigger UI action using the rest api(fr...

Question