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Featured USEM - Release Highlights and Upgrade Information

  IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance   ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.   ...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

CSDM query

Hi All !Kindly help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Busi...

  • Question

App generation - quick start and prompting guide

App generation is an AI Agent who helps developers bring their app ideas to life through a requirements gathering conversation. This quick start and prompting guide, will walk you through how to activate App generation, understand its behaviours and ...

  • Article

Guidance Required on CMDB Design for AI Data Sources (Azure OpenAI / Atlas Vector Search)

Hello All,We are currently working on supporting AI data sources and their catalogs within ServiceNow CMDB and have been evaluating the appropriate CI classes and data model in alignment with CSDM 5 and the AI Control Tower/AI Inventory capabilities....

  • Question
  • Data Foundations
  • Service Graph
  • Service Graph Connector
  • SGC Developer

CMDB Class for IDF/MDF Data

We're looking for the correct place to put our IDF/MDF information, similar to data center/computer room. However, looking through the available classes, nothing really seems to fit.

  • Question

Request for Product Clarification: SPM, CWM, Agile, and Digital Product Model Integration

Dear community, I have a request for  Clarification: SPM, CWM, Agile, and Digital Product Model Integration, to gain clarity on the intended usage and hierarchy of the Digital Product entities and their relationship to SPM -existing Idea, Demand, Agi...

  • Question
  • Agile Development
  • Demand Management
  • Project Portfolio Management
  • Test Management

Now Assist Implementation plan and use cases

Hi , Need Now Assist Implementation execution plan details (activity wise) and use cases. anyone has prepared. we are planning to implement below use cases. Chat summarizationIncident assistIncident & Case summarizationResolution notes generationEmai...

  • Question

NowAssist Implementation usecases

Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.

  • Question

Live Agent dashboard

Is it possible to build a Live Agent dashboard with these metrics just foR HR Volume of chatsNumber of unique usersAverage wait timeAverage chat durationTime-out before agent assigned?Average chat time (idle) until time-out?Region of employee using L...

  • Question
  • Performance Analytics

Resolved! ServiceNow not working

Hi All, I'm facing issue with accessing ServiceNow , Is there any outages or maintenance going on Thank you 

  • Question

Cost allocation across multiple cost centers in SPM Projects

Hi everyone, We are currently implementing ServiceNow SPM for a customer and we have a specific requirement regarding cost allocation. In some projects, the financial team needs to split the project costs proportionally across two (or more) cost cent...

  • Question
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