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Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

  • Article

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article
  • Integrated Risk Management (IRM)
  • Risk Management

Platform Analytics - Calendar Report Visualization

Hello AllI was wondering if there is a way to suppress the time display on the Planned Task on the Calendar Report Visualization in Platform Analytics. I only want it to show the planned Task Short Description. Please let me know if you have any luck...

  • Question

I have to add conference tag in incident.

Hi,  Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item.  Can anyone please help me how to add c...

  • Question

Virtual agent LLM topic not getting triggered

I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...

  • Question

Mandatory resolution form in incidents

Dear Community,I am trying to add a pop-up form (or something similar) when technicians resolve an incident.It should be mandatory and they can't be able to skip it.Could you please guide me on which table or action do I have to set? Thanks!

  • Question

Servicenow acl query

Hi everyone, I’ve noticed that some properties/records which are restricted to be updated only by the maint role in the UI can still be modified using Scripts – Background. Is this expected platform behavior due to elevated script execution privilege...

  • Question

How to enable email sending in non production to a specific email id.

Hi Team,i have a requirement to enable email sending in test instance for a specific email id.No other emails should be triggered from system to any other users.Can I know how we can achieve this.I tried with email properties1. checking the email sen...

  • Question

How to get the metric duration value to a incident duration field

I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB  metric definition for the same in instance which calculated the duration.Metric definition name" Cre...

  • Question

How to get all users in a variable for non admins

I have a requirement to make all users( active and non active users) to be populated in a variable(for a specific catalog item).As of now there is one OOB Business rule running and blocking non admin users to not select inactive user.is there a Bypas...

  • Question
  • Cost Management (ITSM)
  • Service Catalog

Resolved! I am having issues accessing Agent AI studio

On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page"  can anyone help to solve this??  I have the required roles admin, sn_aia.admin, sn_aia.viewer.

  • Question

Role and access restrictions on projects

Hi all, We are starting with the SPM module. I have the following use case:A user named Peter is the project manager for project A (full access). He needs to be able to collaborate on project B (access to tasks with write permissions and, but without...

  • Question

Resolved! Service Bridge - What flow to raise a RITM

I am publishing my existing catalog of requests to Service Bridge. When the consumer raises one, I want to create the relevant RITM on the provider side. How do I do this? I was expecting some sort of Create RITM from provide task flow but there does...

  • Question

widget Content Experien doesn't show

I use the widget Content Experien to show some images on my Employee Centerbut the widget didn't show when I use [now Mobile app] to access my employee center.It can normally show when i use pc or explorer of mobile.

  • Question

Enable External Users to access Dashboards from Portal

Hi Experts, We have a requirement of showing dashboards with interactive filters in Customer Service portal for Customers with ‘snc_external’ role. We cannot use iFrames and use the dashboard link in portal as we get ‘403: You do not have permission ...

  • Question
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