Hi team,
This is probably an easy one.
When I place the status/state of the incident on "Resolved" and try to Update or Save the incident.
I expect to be thrown a message, stating that the Resolution Code and Solution field has be populated.
i.e. Mandatory.
What is happening in my case is; I am able to place the Incident in resolved status and save/update the ticket (without being thrown the prompt).
However, after I save the ticket and attempt to make any further updates. I am then prompted to select a Resolution Code and enter a Solution.
Funnily, the rule comes into effect AFTER the save.
I bet i'll kick myself once the answer is identified.
Thanks all.
