Is it Recommended to give access to endusers to "Edit or Delete" added Additional comments on RITM?

[sattar3]

Hello All,

We got a requirement from customer- Please give access to end-users to edit or delete their Additional comments in RITM. Is it recommended? if yes how we can give access and what are the steps needs to be taken.

Please check the attached screenshot. Need to give edit or delete option for Additional comments.

Please help me on this.

@Ankur Bawiskar @Community Alums @Mark Roethof @Ravi Gaurav @Amit Gujarathi 

Thanks,

Sattar

[Community Alums]

Hi @sattar3 ,

Why you want to build an overhead?? This is a heavy custom approach you are looking for.

Please pushback on the requirement.

[sattar3]

Hi @Community Alums Thanks.

Now they change the requirement, In backend if we write comment and click on Enter from the keyboard then the text goes to the new line right, the same behavior they in the portal also.

If the Users clicks on Post button then only the comment get added else if the user clicks on Enter then cursor goes to new line.

Backend RITM Screenshot: If we click on Post then only comment will be added.

Portal: If we click on enter from the keyboard comment is posted into the RITM.

Is there anyway to configure this?

Please help me on this.

@Dr Atul G- LNG  @Ankur Bawiskar 

Thanks,

Sattar 

[Dr Atul G- LNG]

Hi @sattar3 

I think it is a expected behaviour at portal. 

[sattar3]

Thanks @Dr Atul G- LNG , Is there anyway to configure the way in customer point of view?

Only If the customer clicks on Post button then only comment get added?

Please suggest if you have any solution for this requirement.

Thanks,

Sattar

[Dr Atul G- LNG]

Hi @sattar3 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855025