Knowledge base article would genrate from Problems or Incidents
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03-24-2024 09:01 PM
Hello team,
I have a question regarding knowledge base article. I would like to store when I'll do close critical Incidents or Problem. All steps or solutions of that particular problem should be store in Knowledge Base Article automatically. Please help me out for this problem
Thanks For supporting me always...😊
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03-25-2024 01:29 AM
Hello @Amandeep39,
Please refer to the link below:
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-managemen...
If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik