Make field read only after closing sc_task and sc_req_item
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04-29-2024 10:30 AM
Hello,
Make field read only after closing sc_task and sc_req_item
we have used UI policy or client script for making the work note and additional comment field ready only after request get closed complete/Closed incomplete/ Closed skipped.
It is well working on form view, but not working on employee service center portal. It is still editable additional comment field.
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04-29-2024 10:34 AM
https://www.servicenow.com/community/itsm-forum/disable-comments-on-ritm-after-close/td-p/2813832
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-29-2024 11:16 PM
Hello,
Thank you for assisting. But images are not visible in mentioned link.
https://www.servicenow.com/community/now-platform-forum/how-do-i-prevent-users-replying-to-a-closed-...
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04-30-2024 01:19 AM
I can see the images in attachment of reply. Please check once again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-30-2024 02:52 AM
