Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Minimize or hide KB article content in the activity log of ticket by default

Rashmi Kumari S
Tera Contributor

‎04-25-2024 01:31 AM

Looking for feasibility/ideas to hide / minimize the content of a KB article from tickets activity log.  Can someone assist how to achieve this?

0 Helpfuls
  • 419 Views
5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Rashmi Kumari S

‎04-25-2024 03:01 AM

Hi @Rashmi Kumari S 

 

It is OOTB and no further configuration required. Might be check contextual search or Knowledge article configuration once.  else  log a Now support case.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls