Minimize or hide KB article content in the activity log of ticket by default

Rashmi Kumari S
Tera Contributor

‎04-25-2024 01:31 AM

Looking for feasibility/ideas to hide / minimize the content of a KB article from tickets activity log.  Can someone assist how to achieve this?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Rashmi Kumari S

‎04-25-2024 03:01 AM

Hi @Rashmi Kumari S 

 

It is OOTB and no further configuration required. Might be check contextual search or Knowledge article configuration once.  else  log a Now support case.

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