Non ITIL user say (approver_user role) unable to see Activity Stream

karthikeyan7
Kilo Contributor

Requirement : All Approval users should be able to post comments in the Activity Stream input field.

System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments.

Did anyone come across this issue and is there a alternate role other than Admin/itil in servicenow to fulfill the requirement.

Is servicenow aware of this functionality?

User with ITIL/admin role were able to see activity Stream.

find_real_file.png

Other users with no role or approver_user were not able to see activity Stream.

find_real_file.png

Thank you.

5 REPLIES 5

Did you manage to solve this issue? We have common problem right now.