Please help me with SLA interview questions and solutions ?

[Asmita7]

Hello, Can you please help me with interview questions for SLA ? If you can provide answers too, it would be a great help.

[Suvarna Deokar2]

Hi,

May this helps you to crack the interview based on SLA in serviceNow

Link -- 'https://community.servicenow.com/community?id=community_article&sys_id=7ff70f70db94b8d02dc24f78139619fe'

If you find this helpful please mark as helpful.

Thank you

Regards

Suvarna

[John Zhang1]

Most of our project are contains SLA implementation.  We have a standard SLA Requirement (Interview) colleting template (excel sheet)  used to interview our client.   Basically SLA template shall contains 7 fields highlighted by yellow, you can add any additional field you want like "Comments" field

Please mark reply as Helpful/Correct, if applicable. Thanks!