"You are either not authorized or record is not valid." error on Service Portal

[Ricardo Olvera]

Hi Community! 
I have a problem with a record producer on Service Portal, when I try to use my record producer that I create for incidents appears the following error

The user that I use to test have the role and is included in the "Available for" related list, but it doesn't work

I add some logs, in this part of the code return false the canView condition, but I'm not able to find where takes this condition.

Thanks in advance for help! Have a nice day 

[Mark Roethof]

Hi there,

Try to add a Catalog and Category to the Record Producer. These appear to be missing looking at your screenshot.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Any follow-up needed? Or was my answer sufficient?
Let me know.

If your question is solved, please close the topic by marking my answer as correct. This will help others searching for a similar question and will remove the topic from the unsolved list.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Ankur Bawiskar]

Hi @Ricardo Olvera 

Sharing few links for your reference. Please check those

Service portal error "You are either not authorized or record is not valid."

SC Catalog Item giving You are not authorized or record is not valid

Regards
Ankur