Risk Assessment Plugin

[Wendy Peterson]

I have been trying to get this risk assessment working right but I am having the darnest time figuring it out. So we have 7 assessment questions that users can pick High Med Low - Like if it needs an outage "Special Window" "Normal Window" or "No Outage" then I gave them a High Med Low as being 20 - 10 - 5 so then I gave it 3 risk assessments Low 35 score and Moderate 80 Score and High 125 Score. For the Conditions since they are in the questions I just set 2 generic ones up Active=True and Type=Normal. So when I go into a change and run the survey it either comes up with "A risk assessment is required, please fill out a risk assessment" or else it will mark it as High. Anyone have any clue on these? I am just so lost. My boss keeps asking me if it's going to be ready for our go live in less than 2 weeks. 😞 I got thrown into this job until we find someone else and it's been a real challenge trying to configure this tool without a clue. If someone could look at this I'd love some input. See screenshot.

Thanks Wendy

[Wendy Peterson]

Anyone know about these that can help me out?

Thanks

[rossweir]

Hi Wendy

If you send me a personal message with the instance and any example requests, I will take a look for you.

[dave_knight]

Hi Wendy,

In case you haven't received any feedback directly yet ... that message, "A risk assessment is required, please fill out a risk assessment", means that the risk assessment form hasn't been filled out yet. You'll need to click on the related link "Fill Out Risk Assessment" before running the calculations with the "Execute Risk Calculation" link. However, if you can't see the "Fill Out Risk Assessment" link, the Change Request is brand new, and not yet saved to the ServiceNow database yet. Click the "submit" button at the top right of the form, or right-click:save on the form banner to get the Change Request into the system, and force the "Fill Out Risk Assessment" link to appear on the form. Please let me know if that doesn't solve the problem.

Regards,
Dave

[dave_knight]

Just noticed you said "or else it will mark it as High", which implies you were able to run the calculation ...

Looking at the weights on your Assessment Questions, the lowest risk score you'll be able to generate is 1350 because the 'weight' value is multiplied by each selected score (20, 10 or 5 in all by the case with a top score of 30). If you reset all the weight values in the Assessment Questions records equal to 1, the assessment calculation should work the way you intend.

-Dave