SNow query for Incident Management

[Rajiv Kumar Jh1]

Hello Experts,

Could you please help me to get answers of below queries?

1-In out of box SNOW,there are two level of categorization in Incident managemnet,Categor and Sub category.Can create add more level of category in existing module e.g Category,Sub-Category,Product Type,Sub Product type? Is so,can you advice how can achive this?

2-Without Software asset managment,how licnese managemnet will be handle in ServiceNow? Do we need any separate plugin requried here?

Note:Version we are using Fuji

Regards,

Rajiv

[Deepak Ingale1]

Hi Rajiv,

Normally you have category and subcategory combination where subcategory depends on category.

At third level, you can define component which depends on subcategory further. I wont suggest to go beyond this level.

[Uncle Rob]

Hear Hear!   Almost every instance of categorization beyond the simple has been a concerted effort to avoid maturation into areas such as catalog, search, and CMDB

[Rajiv Kumar Jh1]

Hello Deepak sir,

Could you please help me to get answer for this?

A single server with storage/backup and SQL application installed and

subject to SLA 2. The server, the attached storage and the SQL installation

are three separate Service components, however grouped together as part of

the general SLA Object (e.g. SLA2). If the server and/or the storage or SQL

installation Service components are subject to a Service Level Default, the

entire SLA Object SLA2 is subject to Service Levels Credits.

Can these grouping of SLA handle by SNow? If yes,can you suggest any

approach here?

Regards,

Rajiv

On Wed, Aug 26, 2015 at 5:02 PM, Deepak Ingale <