Using a record producer how do i map to a choice field on the incident form

liam regan
Kilo Contributor

Hi all,

I am creating a record producer for any incidents related to software or applications, how do i have choice fields mapped to other choice fields? 

In this case i have the question; Are you having an issue with an application or software? [Software, Application] are the 2 choices. 

I have these mapped to the Category field on incident, however they show up as blue when they map. How would I get a direct mapping between the two? 

Thanks in advance,

1 REPLY 1

Michael Ritchie
ServiceNow Employee
ServiceNow Employee

On the Type Specifications tab you can point it to your choice field on Incident:

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