we got error in change model while changing state,change model 'normal' prevented state transition from assess to authorize message

[Adi13]

we got an error message in the change model while changing state,change model 'normal' prevented state transition from assess to authorize message

Please see attached screen shot

.

[Musab Rasheed]

Hello,

Change state transition is mostly OOB hence it's not recommended to make any modification.

Regards

[Mohit Kaushik]

Hi Adi,

There must be some client script or business rule which is displaying this error. I would suggest you to go through the client scripts and business rules and try to filter the records with condition as 

script contains <type the whole error message>.

This will give you the script which is working on this. And then you should be able to see the reason why its happening.

Most probably some approval is pending on the change that's why it is not allowed to move the state from assess to authorize.

Please mark this as correct and helpful if it resolved the query or lead you in right direction.

Thanks,
Mohit Kaushik
Community Rising Star 2022