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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

  • Article

Tenable split detections

Do the split tenable detections using proof still work without port granularity turned on? See this article: Split Tenable detections based on the vulnerability instance to split vulnerable items. It isn't mandatory to select port granularity in orde...

  • Question
  • Vulnerability Response

Catalog Request For Manual CI

Using the service catalog and maintain items module to create a manual CI from service portal and after the request is created per class it should route to the specific manager. Example: if user selects windows class in the service portal,  CI reques...

  • Question

CSM FSM workspace "assigned to me" UI action

I have a requirement to add a confirmation box in the CSM/FSM workspace after selecting multiple records from the list view, before performing any action.In the list view, we have an "Assigned to Me" UI action visible. When a user selects this confir...

  • Question

Custom workflow is not getting triggerred in Yokohama pdi.

Hello,In the service now documentation, it mentions that if there is no condition set to a workflow, it will be triggered upon create of a record on that table.In our upgraded client instance, the workflow works just fine.In my Yokohama PDI, the work...

  • Question

Generate Resolution Plan Agentic Workflow is not working OOB

Hi, we have created an Agentic Workflow by creating a clone of 'Generate Resolution Plan'. We have just added UI action and not performed any other changes. However, there are two issues we found:1. UI action not appearing on Incident form2. 'Next ac...

  • Question

Creating Software Installation Records

Hello everyone, I’ve come across an interesting integration scenario and would like your input. We are receiving device details along with associated software installation data from a source system. Each device can have 100+ software installations. T...

  • Question

Add button not working on SOW View

Hi, I have created an Add button in the Service Operations Workspace on the Change table for the Related Knowledge related list. When I click the Add button, the form opens as expected, and I am able to select the articles. However, after clicking Ad...

  • Question

Event Management – Correlation Behavior After 7 Days

Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...

  • Question

Odd Alignment & Logo Issues - Unified Header

Hello, has anyone experienced something like this and has any ideas? Ever since upgrading to the Zurich release, on loading a page one of two things will sometimes occur: 1. The unified header menu item drop-downs will appear unaligned and a bit corr...

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